SANGEETHA R
Project Manager | Delivery | Operations | Client Success | Program Management
Chennai
Summary
Project Manager – Delivery leading end-to-end client projects across admissions, customer engagement, and business operations. Drives project planning, resource allocation, SLA adherence, and delivery governance while managing cross-functional teams, escalations, and KPI reporting. Builds executive dashboards, MIS reports, and client presentations to improve visibility, turnaround time, and operational performance.
Overview
4
4
Languages
3
3
Certifications
19
19
years of professional experience
Work History
Project Manager – Delivery
Aceolution India
05.2026 - Current
- Lead end-to-end delivery of strategic client projects ensuring quality, timelines, and SLA adherence.
- Managed multiple concurrent projects in admissions, customer engagement, and business operations, ensuring alignment with strategic objectives.
- Manage multiple concurrent projects across admissions, customer engagement, and business operations.
- Lead cross-functional teams, monitor KPIs, productivity, utilization, and performance metrics.
- Developed executive dashboards, MIS reports, infographics, and business reviews to provide insights for client presentations and decision-making.
- Conduct stakeholder governance meetings, provide project status updates, and manage escalations.
- Implement process improvements that enhance service quality, turnaround time, and customer experience.
- Implemented process improvements to enhance service quality and turnaround time, directly impacting customer experience.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Streamlined communication processes among team members, enhancing collaboration and information flow.
- Implemented risk management strategies, proactively addressing potential issues to minimize disruptions.
- Mentored junior project managers, fostering professional growth and knowledge sharing within the team.
- Coordinated resource allocation across multiple projects, optimizing workforce utilization and productivity.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
RPO Program Manager
Live Connections
Chennai
04.2025 - 05.2026
- Managed end-to-end Recruitment Process Outsourcing (RPO) programs for enterprise clients, delivering on hiring SLAs and enhancing client satisfaction.
- Managed IT, Engineering, Product, and Leadership hiring across multiple business units.
- Led recruitment teams across multiple technology hiring engagements and delivery projects.
- Acted as the primary client liaison for governance meetings, stakeholder management, and workforce planning.
- Prepared executive dashboards and recruitment analytics to inform business review presentations and support strategic decision-making.
- Prepared executive dashboards, recruitment analytics, MIS reports, and business review presentations.
- Leveraged LinkedIn Recruiter, ATS platforms, Naukri, and AI-powered sourcing tools to improve recruitment efficiency.
- Mentored recruiters and delivery teams to improve quality, productivity, and stakeholder satisfaction.
- Cultivated strong client relationships through strategic hiring insights and tailored recruitment consulting, fostering long-term partnerships.
- Facilitated stakeholder engagement sessions, promoting collaboration and transparency throughout project lifecycle.
- Mentored junior team members, fostering professional growth and enhancing team capabilities.
- Standardized reporting procedures, improving accuracy and consistency in communication of project status updates.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Teacher
Trileaves Global School
06.2024 - 04.2025
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Mentored junior teachers in classroom management and instructional techniques.
- Fostered a positive classroom environment that promoted inclusivity and respect.
- Assessed student progress using diverse evaluation methods to ensure academic growth.
- Integrated technology tools to enhance teaching effectiveness and student engagement.
- Organized and facilitated professional development workshops for staff improvement.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Teacher
National Public School
01.2018 - 01.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Mentored junior teachers in classroom management and instructional techniques.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Assessed student progress using diverse evaluation methods to ensure academic growth.
- Integrated technology tools to enhance teaching effectiveness and student engagement.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Teacher/Coordinator
Sri Chaitanya Techno School
01.2012 - 01.2014
- Coordinated training sessions for teachers to foster professional development and instructional best practices.
- Established communication channels between faculty, parents, and administration to support student success.
- Analyzed educational trends and data to drive program improvements and strategic planning efforts.
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
- Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.
- Assisted in the organization of school events, contributing to a positive school culture and fostering a sense of community among staff, students, and parents.
- Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
- Supported diverse learners by differentiating instruction and providing appropriate accommodations for individual needs, leading to improved academic performance.
- Promoted a growth mindset among students by setting high expectations and celebrating progress, inspiring greater motivation to achieve academic goals.
Customer Service Executive
ATS Services Pvt. Ltd.
01.2008 - 01.2008
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Analyzed customer feedback to identify trends, driving strategic changes in service delivery protocols.
- Responded to customer requests for products, services, and company information.
Education
PG Diploma - Special Education
AIECCE
B.Ed - undefined
Singhania University
B.Sc. - Apparel & Fashion Design
Sikkim Manipal University
Ryan International School
Noida, IndiaSkills
Project management
Program management
Delivery management
Client management
Stakeholder management
Workforce planning
Risk management
SLA management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
Certification
LinkedIn Recruiter Certification
Timeline
Project Manager – Delivery
Aceolution India
05.2026 - Current
RPO Program Manager
Live Connections
04.2025 - 05.2026
Teacher
Trileaves Global School
06.2024 - 04.2025
Teacher
National Public School
01.2018 - 01.2023
Teacher/Coordinator
Sri Chaitanya Techno School
01.2012 - 01.2014
Customer Service Executive
ATS Services Pvt. Ltd.
01.2008 - 01.2008
B.Sc. - Apparel & Fashion Design
Sikkim Manipal University
B.Ed - undefined
Singhania University
PG Diploma - Special Education
AIECCE
Ryan International School