Sanjana A

Marketing Coordinator

• Managed enhancement of job descriptions for creative hiring.
• Responded to Glassdoor reviews to maintain a positive employer brand.
• Coordinated with various teams to manage the social media calendar.
• Created Google My Business account documentation to enhance online presence.
• Creating of collaterals brochures an like flyers for multiple industries.
• Automated Asana workflows for content team, enhancing productivity and task management.
• Successfully coordinated major events such as Partner Connect 2023 and Figma Design Event, collaborating with cross-functional teams.
• Organized participation in Geekwire voting and startup mixer events, ensuring effective team work.
• Coordinated employee photoshoot
• Creating Storylane product tours for GTMs.

Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Employment History

Customer Care & Collections Officer, StuCred - Kreon Finnancial Services, Chennai

(September 2020 - November-2022)
• Worked with a commitment to customer care and the StuCred mission.
• Provided customers with quality assistance through phone calls, emails, and
chats.
• Developed a strong working knowledge of products and assisted the
customers accordingly.
• Built a strong working knowledge of the company procedures and protocols.
• Brought forth excellent customer service skills and a commitment to customer
satisfaction.
• Developed Collections campaigns and made calls to potential customers.
• Worked closely with Collections Team to strategize and reduce loan defaults.

Collections Officer - Part Time, StuCred - Kreon Finnancial
Services, Chennai

(June 2019 - August 2020)
• Worked to ensure a positive and hassle-free customer experience.
• Settled any customer disputes in a professional and pleasant manners

Hands on Experience
• Zoho – Sales IQ, Desk
• MSG91 – Bulk sms campaigns
• Exotel- Call Campaigns