Summary
Overview
Work History
Skills
Timeline
Generic
Sanjana Agarwal

Sanjana Agarwal

Project Manager
Chennai

Summary

Strategic project management professional with 5 years of proven success in stakeholder management and team leadership. Experienced in handling a variety of content projects for Ed-tech K12, JEE, NEET, Bank, technical, and non-technical sectors. Skilled in leading and managing teams to optimize performance, quality, and timeliness. Effective in addressing performance gaps and risks. Possesses a strong understanding of business drivers and financial reporting standards, leveraging this knowledge to oversee and manage projects based on client contracts.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Manager - Customer Success

Unacademy
04.2022 - 11.2024
  • Achieved 300 placements within one month, driving 100% growth in candidate placements.
  • Implemented Monday.com to enhance management of Customer Success workflows.
  • Facilitated daily scrum calls to ensure goal alignment and timely project execution.
  • Developed KPI dashboards on Monday.com to monitor individual and team performance.
  • Handled escalations, focusing on elevating candidate and partner company experiences.
  • Supported a team of 12 in prioritizing tasks to meet objectives efficiently.
  • Produced weekly and monthly reports to demonstrate progress of Customer Success initiatives.
  • Delivered exceptional experiences for qualified candidates and partner companies through effective teamwork.

Category Manager

Relevel by Unacademy
09.2021 - 03.2022
  • Led content creation for Frontend, Backend, and Operations categories.
  • Managed a team of 9 FTEs and 25 contractual SMEs, editors, and creators.
  • Uploaded content to Retool and Metabase daily for real-time product updates.
  • Generated code on Sphere Engines to enhance functionality.
  • Conducted quality assurance on uploaded content to ensure accuracy.
  • Invoiced all contributors, including creators, editors, and experts.
  • Engaged with customers to gather feedback and improve experiences.
  • Successfully launched three categories within 15 days, developing guidelines and reference documents.


Project Coordinator

Embibe
06.2020 - 08.2021
  • Executed K-12, NEET, JEE, and NITI Aayog projects for Indic languages.
  • Tracked completion of key deliverables and followed up on outstanding items.
  • Monitored workflow, adjusting timelines as necessary to meet project goals.
  • Organized and managed onsite and offsite employees through operational planning and reviews.
  • Coordinated with team and vendors to ensure achievement of project milestones.
  • Developed status reports, resource plans, and hiring strategies for project support.
  • Planned weekly projects and outlined upcoming initiatives.
  • Led a team of 40 across various language projects.

Project Coordinator

Magnon eg+: GOOGLE onsite vendor
10.2018 - 05.2020
  • Managed relationships with stakeholders and clients across Google to foster collaboration.
  • Handled projects for key products including YouTube, Android, Assistant, Map, and Pixel.
  • Led a diverse team of 50 individuals, ensuring timely and successful project delivery.
  • Executed risk management strategies to address escalations from stakeholders and clients swiftly.
  • Coordinated urgent ad-hoc tasks for significant events such as elections and festivals.
  • Facilitated problem-solving sessions with the team and stakeholders to develop effective solutions.
  • Achieved 100% KPI targets by managing daily projects and optimizing resource allocation.

Content Writer

Times Internet
04.2018 - 09.2018
  • Monitored user interest across genres and generated interface-based content accordingly.
  • Curated four sets of trending facts and quiz questions daily to engage users.
  • Conducted in-depth research on various topics to manage risks and enhance quiz content.
  • Collaborated with the team to address escalations and implement user-engagement features in mobile app.
  • Completed writing assignments adhering to standards for clarity, style, and terminology.
  • Participated in product development meetings to contribute to implementation strategies.
  • Applied writing, editing, and proofreading expertise to ensure high-quality content delivery.

Class Teacher

KIDZEE
01.2016 - 01.2017
  • Expanded school growth through creation of pamphlets, advertisements, and social media management.
  • Mentored 40 students in adjustment and academic challenges, fostering personal development.
  • Delivered engaging lessons to inspire students, resulting in heightened classroom participation.
  • Designed and executed lesson plans using diverse teaching strategies to accommodate varied learning styles.
  • Encouraged student interaction to enhance critical thinking skills.

Skills

  • Project execution
  • Managing complete project cycle
  • Efficient resource management
  • Customer relationship management
  • Strong written and verbal communication
  • Vendor and stakeholder management
  • Cross-functional working
  • Time management
  • Ad hoc tasks
  • Prioritization, problem solving
  • Adaptability
  • Scrum and Agile
  • Jira, Mondaycom, GLB, MS Excel, and Google Sheets
  • Content quality assurance

Timeline

Manager - Customer Success

Unacademy
04.2022 - 11.2024

Category Manager

Relevel by Unacademy
09.2021 - 03.2022

Project Coordinator

Embibe
06.2020 - 08.2021

Project Coordinator

Magnon eg+: GOOGLE onsite vendor
10.2018 - 05.2020

Content Writer

Times Internet
04.2018 - 09.2018

Class Teacher

KIDZEE
01.2016 - 01.2017

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Sanjana AgarwalProject Manager