Sanjana Pradhan

• Having 4 years of experience in Pega Development in Banking industry.
• Extensive debugging skills using TRACER and CLIPBOARD.
• Collaborated with cross-functional teams to design and implement new features, increasing user engagement.
• Worked closely with Business Analysts during requirement gathering sessions to ensure clear understanding of client needs.
• Knowledge of Agile-Scrum development and delivery methodologies, using JIRA for tracking project and sprint progress.

CERTIFICATIONS:

• Certified System Architect(8.4)
• Certified Senior System Architect(8.5)

PROJECT DESCRIPTION :

Project Type : Development

Project domain : Banking and Financial Services.

Technology: PRPC 7, Windows 10

Project Abstract: US Bank’s CASPER is a customer call center application where bank representatives provide different account services to customers. There are various service intents like Manage Dispute, Manage Fraud, Make Payments etc. which enables customers to resolve issues related to transactions made on their cards.

Contribution:

• Analysis of the various new Business Requirements with client at onshore, and interpretation of client's new enhancement requirements.
• Worked on new enhancement requirements development and accomplished unit testing for the changes.
• Created application components such as Flows, Classes, Property, Activity, Data Transforms, Decision tables.
• Worked with Harness, Section, Flow Action, report definitions.
• Worked on the database tables and/or schema and database operations as per the requirements.
• Worked on making a root cause analysis of issues to fix them at root level.
• Preparing artifacts of the features developed
• Maintaining and updating application-level use case and business rule documents