Sankari Kesavan

Long Service Award (LSA) Management

Employee Eligibility and Data Preparation

• Preparing and managing the monthly LSA eligibility data.
• Collecting personal confirmations from employees and structuring the data in the vendor-required format.

Vendor and Employee Coordination

• Acting as the primary liaison between the vendor and employees to ensure timely and accurate trophy deliveries.
• Ensuring precise invoice details for billing purposes and resolving discrepancies.
• Employee Support
• Managing ticket closures and handling employee queries until the successful delivery of their trophies.
• Address and resolve all employee queries related to the Long Service Award program.
• Database Management
• Maintaining and updating the LSA database to reflect the latest statuses and activities.
• Administer monthly processing of LSA cash rewards for eligible employees

Yearly Budget Planning

• Preparing detailed yearly budgets for LSA, including data analysis and presenting insights through PowerPoint presentations and Excel reports.

Cross-Department Collaboration

• Interacting with Business Unit HRs (BUHRs) to gather and validate BU-wise LSA data.

Long Service Award (LSA) Management

Employee Eligibility and Data Preparation

• Preparing and managing the monthly LSA eligibility data.
• Collecting personal confirmations from employees and structuring the data in the vendor-required format.

Vendor and Employee Coordination

• Acting as the primary liaison between the vendor and employees to ensure timely and accurate trophy deliveries.
• Ensuring precise invoice details for billing purposes and resolving discrepancies.

Employee Support

• Managing ticket closures and handling employee queries until the successful delivery of their trophies.

Database Management

• Maintaining and updating the LSA database to reflect the latest statuses and activities.

Yearly Budget Planning

• Preparing detailed yearly budgets for LSA, including data analysis and presenting insights through PowerPoint presentations and Excel reports.

Cross-Department Collaboration

• Interacting with Business Unit HRs (BUHRs) to gather and validate BU-wise LSA data.

• Roles & Responsibilities:
• Associated with customer’s end to end (from application to loan settlement)
• Communicate with Client and customer through emails.
• Working as a back end for Lawyer’s.
• Verifying legal documents relating to the Remortgage.
• Verifying the customer personal documents.

• Coordinating with the client; building and maintaining client relationship and providing efficient and quality service delivery
• Pre-screening the Background verification forms to ensure complete details and supporting documents are provide by the employees and to co-ordinate with the client SPOC with regards to insufficient details
• Scrutinize the docs and details provide by the employees for fake companies, fake universities, or fake docs and immediately intimate the client if found any
• Processing the Background verification forms as per the client’s requirements for different checks like
• Address, Education, Prior Employments, Reference, Criminal record, India and Global Database Search
• Responsible for the Database Management and status updating
• Responsible for assigning the cases to different divisions of Operations team and co-ordination with them to ensure that the cases are completed within the stipulated time by rigorous follow up
• Analyzing the reports, looking out for discrepancies between the details furnished by the employees and verify details and reporting the discrepancy, if any, to the client immediately
• Quality audit the checks conducted by the analysts & finalize the reports compiled
• Delivering the final reports after Quality Check and ensuring the TAT and Quality are met as per the SLA
• MIS reporting to the clients and the Management on regular basis aiding decision making.
• Background Verification includes:
• Address Verification
• Employment and education Verification (Pre, Post)
• Reference check
• Criminal Verification and Drug Abuse Testing
• Professional Reference Checks