Santana Dorse
Memphis
Summary
Social Work professional with broad experience and readiness for impactful roles. Expertise in client assessment, crisis intervention, and case management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for empathy, strong communication skills, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Social Work Intern / Assistant Office Manager
West Tennessee Forensic Services
01.2023 - Current
- Assisted in conducting assessments of client needs, strengths, and weaknesses
- Attended court hearings with clients to advocate on their behalf or testify against them
- Assessed the impact of organizational changes on program outcomes
- Utilized data collection techniques such as surveys, interviews, focus groups and case studies
- Analyzed qualitative and quantitative data to identify trends, patterns or correlations
- Provided recommendations for improving program operations based on findings from evaluations
- Prepared reports summarizing evaluation results and findings
- Documented evaluation processes, methods used, results obtained and conclusions drawn
Case Manager, Mentor, & Volunteer
Restoration House Homeless Shelter
01.2022 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met
- Provided crisis intervention support for clients in emergency situations
- Developed individualized care plans with input from clients and their families
- Maintained accurate case records and documentation according to agency guidelines
- Compiled reports on cases and submitted them to supervisors as required
- Attended court hearings as a representative of the organization when needed
Nanny/Babysitter
Private party/home owner.
08.2018 - 01.2024
- Provided a safe environment for the children through supervision and guidance of their activities
- Transported children to school, extracurricular activities, and appointments when needed
- Ensured physical and social well-being of each child
- Created an atmosphere of trust between myself and both the family and the kids I cared for
- Provided direct-care services for children of varying ages
- Kept detailed records of each child's progress including meals eaten, naps taken
Daycare Teacher & Office Assistant
Building Bridges Daycare
10.2022 - 07.2023
- Read stories to children and taught painting, drawing, and crafts
- Met with parents and guardians to discuss students' progress and areas requiring improvement
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Escorted children on outings and trips to promote enrichment and maintain safety
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children
- Monitored student progress to ensure cooperation and growth
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits
- Integrated technology into lesson plans
- Managed record keeping duties such as attendance records and daily reports of individual child activities
Office Assistant
Frank Balton & Company
04.2022 - 08.2022
- Answered telephones, directed calls, welcomed visitors to office, and took messages
- Operated photocopiers scanners, and personal computers
- Typed, formatted and edited correspondence and other documents
- Collected and coded various documents to prepare for filing, storage and processing
- Maintained an organized filing system of paper documents and electronic files
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Reviewed files, records and other documents to obtain information or respond to requests
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
Sales Associate
Best Buy
02.2020 - 12.2020
- Maintained up-to-date knowledge of store merchandise and policies
- Watched for and recognized security risks and thefts to prevent or handle situations
- Greeted customers and provided exceptional customer service
- Maintained knowledge of sales and promotions, return policies and security practices
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Processed transactions using a point-of-sale system
- Worked with fellow sales team members to achieve group targets
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Placed special orders or called other stores to find desired items
Server
Olive Garden
02.2019 - 12.2019
- Garnished dishes and beverages to serve visually appealing menu items
- Cleaned tables and chairs to prepare dining area for next customers
- Provided exceptional service to high volume of daily customers
- Presented menus and answered questions regarding items
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Office Assistant
University of Memphis
08.2018 - 03.2019
- Operated photocopiers, scanners, and personal computers
- Answered telephones, directed calls, and took messages
- Dispersed incoming mail to correct recipients throughout office
- Maintained an organized filing system of paper documents and electronic files
- Greeted visitors, determined their needs, and directed them to the appropriate personnel
- Scheduled meetings and coordinated materials to be distributed to attendees
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork
- Greeted visitors or callers to handle questions or direct to appropriate staff
Retail Associate-Seasonal
Walmart
06.2018 - 03.2019
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Adhered to safety policies while handling hazardous materials or chemicals
- Performed price checks on items requested by customers
- Processed payments and handled exchanges, returns and refunds according to company policy
Certified Crew Trainer & Manager
McDonald's
05.2016 - 05.2018
- Provided on the job training for new employees
- Received payment via cash or credit card for purchases
- Maintained clean and orderly check out areas
- Utilized problem solving techniques when dealing with challenging situations or disputes between employees
- Documented performance, safety and customer service needs to improve operations
Education
Bachelor of Arts - Social Work
University of Memphis
Memphis, TN12-2024
Skills
- Multicultural competence
- Client advocacy
- Professional ethics
- Life skills development
- Self-care strategies
- Individual counseling
- Crisis intervention
- Mental health support
- Referrals and networking
- Case management
Timeline
Social Work Intern / Assistant Office Manager
West Tennessee Forensic Services
01.2023 - Current
Daycare Teacher & Office Assistant
Building Bridges Daycare
10.2022 - 07.2023
Office Assistant
Frank Balton & Company
04.2022 - 08.2022
Case Manager, Mentor, & Volunteer
Restoration House Homeless Shelter
01.2022 - Current
Sales Associate
Best Buy
02.2020 - 12.2020
Server
Olive Garden
02.2019 - 12.2019
Nanny/Babysitter
Private party/home owner.
08.2018 - 01.2024
Office Assistant
University of Memphis
08.2018 - 03.2019
Retail Associate-Seasonal
Walmart
06.2018 - 03.2019
Certified Crew Trainer & Manager
McDonald's
05.2016 - 05.2018
Bachelor of Arts - Social Work
University of Memphis
Similar Profiles
Karen HarrisKaren Harris
Medical Assistant at West Tennessee Neuroscience/West Tennessee HealthcareMedical Assistant at West Tennessee Neuroscience/West Tennessee Healthcare
Hazel BoydHazel Boyd
Clinic Manager at West Tennessee HealthcareClinic Manager at West Tennessee Healthcare
William GowerWilliam Gower
Family Nurse Practitioner at Cardiovascular Clinic of West TennesseeFamily Nurse Practitioner at Cardiovascular Clinic of West Tennessee