SANTHANALAXMI J
Healthcare Quality Professional
Coimbatore
Summary
Healthcare Quality Professional with 7+ years of experience in hospital quality management at G. Kuppuswamy Naidu Memorial Hospital (GKNM). Experienced in implementing NABH standards, coordinating accreditation programs, strengthening patient safety systems, and supporting hospital-wide quality improvement initiatives. Skilled in clinical audits, CAPA implementation, quality indicator monitoring, policy development, and interdepartmental collaboration to enhance patient care and regulatory compliance.
Overview
28
28
years of professional experience
6
6
Certificates
Work History
Senior Quality Officer
G. Kuppuswamy Naidu Memorial Hospital
05.2018 - Current
- Progressed through roles: Junior Quality Officer → Quality Officer → Senior Quality Officer
- Implement and monitor NABH standards across clinical and non-clinical departments to ensure compliance.
- Played a key role in achieving Stroke Centre Accreditation (QAI) through audit coordination and documentation compliance.
- Conduct internal quality audits, identify gaps, and implement Corrective and Preventive Actions (CAPA).
- Monitor Clinical Quality Indicators and maintain Continuous Quality Improvement (CQI) reports.
- Contributed to clinical research initiatives on stroke management and PCI protocols.
- Plan and execute mock drills (Fire, Disaster, Code Blue) and conduct gap analysis for emergency preparedness.
- Develop and update hospital policies, SOPs, and quality manuals to standardize processes.
- Coordinate with clinical, nursing, and administrative teams to improve quality and patient safety outcomes.
Medical Transcription Specialist
Nuance Transcription Services | Spheris India Pvt Ltd | Wave Online
02.2006 - 10.2016
- Edited and proofread high-volume medical transcription reports ensuring accuracy in medical terminology and documentation.
- Maintained strict quality benchmarks and turnaround time requirements.
- Provided guidance to team members on complex transcription and documentation queries.
Administrative Coordinator
AL Systems & Tupperware India Pvt Ltd
01.1998 - 01.2004
- Managed administrative coordination, customer/dealer relations, and documentation.
- Organized meetings, training programs, and operational activities.
Education
M.Phil - Computer Science
Bharathiar University
CoimbatoreMaster of Computer Applications -
Bharathiar University
CoimbatoreBachelor of Science -
Shri Nehru Maha Vidyalaya College
CoimbatoreSkills
NABH & QAI Accreditation Implementation
Hospital Quality Management Systems
Internal Quality Audits & CAPA Implementation
Patient Safety & Risk Management
Clinical Quality Indicators & CQI Monitoring
Policy & SOP Development
Interdepartmental Coordination
Mock Drills & Emergency Preparedness
Data Analysis & Quality Reporting
Staff Training & Awareness Programs
Accomplishments
- Key contributor to Stroke Centre Accreditation (QAI) at GKNM Hospital.
- Participated in clinical research initiatives to improve stroke management benchmarks.
- Recognized for supporting hospital-wide quality compliance and patient safety programs.
Certification
Advanced CPQIH – Advanced Certified Professional for Quality Implementation in Healthcare (2026)
Timeline
Senior Quality Officer
G. Kuppuswamy Naidu Memorial Hospital
05.2018 - Current
Medical Transcription Specialist
Nuance Transcription Services | Spheris India Pvt Ltd | Wave Online
02.2006 - 10.2016
Administrative Coordinator
AL Systems & Tupperware India Pvt Ltd
01.1998 - 01.2004
M.Phil - Computer Science
Bharathiar University
Master of Computer Applications -
Bharathiar University
Bachelor of Science -
Shri Nehru Maha Vidyalaya College
Technical Certifications
- GNIIT in Systems Management – NIIT, Coimbatore (2000)
Received credit recommendation from the American Council on Education
Awarded ‘A’ Grade in Professional Practice and ‘B’ Grade in Professional Diploma in Software Technology
- Certificate Course in 4GLS – Apple Industries Ltd, Coimbatore (1993)