Santhiya Radhakrishnan

• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Reviewed, evaluated, and identified requirements for testability.
• Tracked test reports and failures determined by root cause data trends.
• Communicated with clients regarding defect reports, clarifications, and UAT (User Acceptance Testing) feedback.
• Provided product demonstrations and walk throughs to clients, ensuring smooth project delivery.

Project Experience:

Cosmic Rewards (Mobile Application - Android)

• Gaming application based in the U.S., offering users rewards (Star Dust) for playing games, redeemable for vouchers (KFC, McDonald's, etc.).
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Tested mobile and web admin portal for user creation and record management.
  Logged bugs using Jira and maintained test cases in Confluence.

QwikTime (Web Application)

• Internal time-tracking and billing software used by employees and managers for timesheet logging and workforce management.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Performed end-to-end testing for different user roles (Admin, Manager, Employee).
  Used Testlink for test case documentation and Good Day for bug tracking.

StartBox (Mobile Application - iOS)

• A medical app used by doctors in the U.S. to track patient details from registration to discharge.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Conducted functional and UI testing across various iPhone models (XR, 12, 13 Pro, 14 Pro Max, etc.).
  Documented test cases in Testlink and logged defects using Good Day.

Orthominds (Web Application)

• Dental management system for tracking patient data from checkup to surgery and discharge.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Verified system functionality for all users.
  Managed test cases in Zephyr Scale and bug tracking in Jira.

ORA (Web Application)

• Similar to Orthominds, a dental application that stores patient records for regular checkups and surgical procedures.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Ensured accurate data capture and functionality for all users.
  Used Zephyr Scale for test case management and Jira for bug tracking.

Mammoth Car Wash (Web & Mobile - Android & iOS)

• Car wash booking application for owners and users via web and mobile platforms.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Tested booking and detailing functionalities on web and mobile (Android & iOS).
  Maintained test cases in Testlink and logged defects using Good Day.

Good To Foods (Automation Project)

• Automation for integrating QU POS email inbox with Master Install Tracker and Jira for tracking signed sales orders and completed status.
• Role: QA Tester (Manual Testing)
• Key Responsibilities: Validated all the 3 jobs - read email from QU POS mailbox and update signed order date in MIT, created Jira ticket based on the flag and updating the completed status back to MIT.
  Used Testlink for test case documentation and Good Day for issue tracking.
  

• Have experience in member services of inbound queries and email track regarding insurance details.
• COB verification change processes.
• Trained several direct reports and new hires on live calls to explain procedures and trainings to maximize department productivity.
• Assessed internal audit by identifying variances and deficiencies and recommending critical changes.

• Maintained historical reference by abstracting and processing clinical data such as diseases,operations,procedures and therapies with standard classification systems.
• Processed medical records requests from outside providers according to facility and state law.
• Collected, arranged, and input information into database system.