Santhosh KVT
Chennai
Summary
Growth-oriented professional with over 9 years of logistics experience across 4 countries, specializing in product development and project management. Proven track record in business development within fast-paced environments, driving alignment with company vision to enhance productivity. Demonstrated ability to lead teams towards achieving strategic goals and improving operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CW1 Support Engineer
A.P. Moller - Maersk
Bangalore
09.2025 - Current
- Providing end-to-end CargoWise One (CW1) support to global operations teams across Asia, North America, Middle East, Australia & New Zealand, and Europe.
- Supporting freight forwarding operations (Air, Ocean, Logistics) and resolving system, process, and transaction-related issues.
- Working on SAP Finance (AR, AP, and Intercompany Billing - ICB) transactions, including sell, cost, billing, accruals, reconciliation, and interface validation.
- Acting as the key interface between SAP and CargoWise to resolve integration errors and data mismatches.
- Collaborating with operations, finance, and IT stakeholders to ensure SLA adherence and minimal business disruption.
- Customizing operational and financial reports, and preparing KT documents, SOPs, and user guides.
- Driving automation and continuous improvement initiatives while supporting system deployments and enhancements.
- Managing incident queues and ensuring timely ticket resolution within agreed turnaround times.
Ass. Manager CW1 Trainee & Information Technology
Yusen Logistics India Pvt. Ltd.
Chennai
06.2023 - 09.2025
- Performed customer implementation activities including EDI mapping, creation of mapping definitions, coordination with GHQ for mapping requirements, and completion of end-to-end EDI testing with customers.
- Created training materials and presented process and IT improvement initiatives to RHQ BPM/ IT teams for discussion and approval.
- Obtained agreement and formal sign-off from OPCO and RHQ stakeholders to enable automation and system enhancements.
- Handled CargoWise One incidents raised by OPCOs and ensured timely resolution within SLA timelines.
- Conducted classroom training sessions for management, key users, and end users on CargoWise One modules including Export, Import, Brokerage, Work Items, Operational Accounting (AP), and client rate management based on spot quotes.
- Managed and supported Air, Sea, Road Freight, Gateway shipments, and RORO operations.
- Enhanced and improved Power BI IT reports, including SAO SNOW performance dashboards.
- Prepared and shared SNOW analysis reports and performance graphs with OPCOs on a monthly basis to provide visibility into CargoWise incident progress.
- Improved automation processes through the effective use of Microsoft Power Automate.
Assistant Manager
HELLMANN WORLDWIDE LOGISTICS
Chennai
02.2022 - 06.2023
- Lead CargoWise One implementation for Dubai operations (Sea Freight and Air Freight) with 10 months of onsite support in 2022, ensuring successful system deployment and business adoption.
- Conducted comprehensive classroom training sessions for Management, Key Users, and End Users on CargoWise One modules including Export, Import, Brokerage, Work Items, Operational Accounting (AP), and client rate management based on spot quotations.
- Supported and managed multi-modal logistics operations including Air, Ocean, Road Freight, Gateway shipments, and RORO movements within CargoWise One.
- Maintained and updated client rates based on spot quotes, ensuring pricing accuracy and alignment with operational requirements.
- Identified and resolved system and process gaps (GAP analysis) reported by key users, collaborating with stakeholders to implement effective solutions.
- Updated and maintained organizational master data including IATA and SCAC codes to ensure compliance and operational accuracy.
- Coordinated with Central Germany Management teams through regular meetings and calls to align implementation progress, resolve issues, and ensure project milestones were achieved.
- Developed and documented Standard Operating Procedures (SOPs) for new projects to support process standardization and smooth operational transitions.
Inhouse Consultant and Operational
ROHLIG BLUE SERVICES INDIA PVT LTD
Chennai
06.2021 - 02.2022
- Provided functional and technical support for CargoWise One (CW1) across multiple locations within the organization, ensuring smooth system usage and operational continuity.
- Acted as a Subject Matter Expert (SME) for freight forwarding processes, supporting internal teams across regions by resolving queries, guiding them on SOP adherence, and ensuring accurate documentation for seamless freight movement.
- Delivered application support and deployment services to users within the Rohlig division, enabling business processes to operate efficiently and successfully.
- Participated in User Acceptance Testing (UAT) and validation of new software versions released by the CargoWise vendor to ensure system stability before production deployment.
- Conducted online training sessions for country Key Users on new system features, version upgrades, and process changes to ensure effective adoption.
- Ensured maximum system availability with minimal disruption to business operations while meeting agreed service targets, SLAs, and performance metrics.
- Collaborated with both business stakeholders and IT teams, acting as the primary technical point of contact to resolve application and system-related issues impacting operations.
- Identified opportunities for continuous improvement to enhance service quality, operational efficiency, and network profitability.
- Performed effective problem management and root cause analysis to prevent recurring incidents and improve long-term system stability.
- Managed incident queues to ensure all tickets were resolved within agreed Target Resolution Times (TRT) and aligned with incident management best practices.
- Ensured incidents were handled according to ITIL-based incident management standards, maintaining service quality and compliance.
Senior Process Associate
DHL GLOBAL FORWARDING FREIGHT
Chennai
10.2018 - 06.2021
- Provided onsite CargoWise implementation support in France for 6 months (2019), including managing the team during the Go-Live phase to ensure smooth transition, user adoption, and operational stability.
- Delivered off-site implementation support for Germany (3 months, 2020) and Dubai (2 months, 2020) CargoWise deployments at DHL, assisting business users with system configuration, troubleshooting, and process alignment.
- Supported airfreight process migration projects, including Bosch and France operations, ensuring accurate shipment processing and seamless transition to CargoWise.
Senior executive
CMA CGM SSC Chennal
Chennai
02.2012 - 04.2016
- Submitted Shipping Instructions (SI) to carriers along with customer and country-specific requirements, including VGM submission, within carrier cut-off timelines to ensure shipment acceptance.
- Prepared and shared HBL drafts with customers, incorporated required changes, and obtained confirmation prior to final document release.
- Managed regulatory filings including AMS, ACI, and customs submissions for destinations such as China and Japan in compliance with international trade requirements.
- Performed follow-ups for security filing status and coordinated with carriers for DBL/ MBL issuance.
- Handled amendments to DBL, MBL, and HBL based on customer requirements or carrier corrections while ensuring documentation accuracy.
- Configured and maintained auto-triggered rates in CargoWise (CW1) and updated pricing as per carrier and customer quotations.
- Monitored ETD updates and transitioned shipment phases to import upon vessel departure or loading confirmation.
- Generated customer invoices in CargoWise and coordinated document printing and dispatch requirements.
- Coordinated with destination stations to collect original MBL documents when required for shipment release.
Education
MBA - Finance and Marketing
Madras University
Chennai, TN02.2013
Bachelor of Arts - Computer Application
Sindhi College of Arts & Science
Chennal, TN04.2009
Skills
Operations management
- Freight forwarding and logistics expertise
- Customer relationship management
- Cargowise One support
- SAP finance functional knowledge
- Technical proficiency
Advanced Microsoft Excel
- Microsoft Word skills
- Microsoft PowerPoint expertise
- Power BI reporting and dashboards
- Power Automate process automation
- MS Office Suite proficiency
Certification
CCP Cargo-wise Certified Professional
Accomplishments
- Awarded as best performer in CMA CGM for high productivity and accuracy.
- Got awarded star performer twice for given highest output other than team members.
- Successful CargoWise One implementation in France, Germany and Dubai.
Hobbies and Interests
- Zonal Player of Kabaddi Inter-school zonal level
- Carrom Player in Interschool zonal level
Extracurricular Activities
Participated in Intercollegiate Events Event organizer in all school and college
Project Implementation
- Germany, Cargo-wise Implementation, Off-site, 3 months, 2020, DHL
- Dubai, Cargo-wise Implementation, Off-site, 2 months, 2020, DHL
- France Marseille, Cargo-wise Implementation, On-site, 6 months, 2019
- Dubai, CargoWise Implementation, On-site, 10 months, 2022, Hellmann Worldwide Logistics India
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹97000/yr - ₹200000/yrTimeline
CW1 Support Engineer
A.P. Moller - Maersk
09.2025 - Current
Ass. Manager CW1 Trainee & Information Technology
Yusen Logistics India Pvt. Ltd.
06.2023 - 09.2025
Assistant Manager
HELLMANN WORLDWIDE LOGISTICS
02.2022 - 06.2023
Inhouse Consultant and Operational
ROHLIG BLUE SERVICES INDIA PVT LTD
06.2021 - 02.2022
Senior Process Associate
DHL GLOBAL FORWARDING FREIGHT
10.2018 - 06.2021
Senior executive
CMA CGM SSC Chennal
02.2012 - 04.2016
MBA - Finance and Marketing
Madras University
Bachelor of Arts - Computer Application
Sindhi College of Arts & Science