Modmed EMA
Santhosh Pugalenthiselvan
Medical Billing RCM Assistant Manager
Chennai
Work Preference
Summary
Assistant Manager specializing in problem solving and training. Demonstrated ability to analyze data trends and implement effective solutions, team management, client relationship management, contributing to improved service delivery and optimized operational workflows. Experienced in Modmed EMA, Advanced MD, Nymbal, Clinic Source and All Scripts.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Practolytics Private Limited
04.2022 - 09.2026
- Developed and implemented operational strategies to enhance team productivity and workflow efficiency.
- Coordinated project timelines and resources, ensuring alignment with organizational goals and objectives.
- Analyzed performance metrics to identify areas for process improvements, contributing to enhanced service delivery.
- Experienced in working with software Advanced MD, Modmed EMA, Nymbal & Clinical Source.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
- Managed daily operations, delegating tasks appropriately to ensure the smooth functioning of the facility.
- Streamlined operational workflows to enhance team efficiency and productivity.
- Analyzed data trends to inform strategic decision-making and optimize operations.
- Leading daily and weekly client calls to review performance, discuss priorities, track deliverables, and address concerns.
- Preparing and presenting regular performance updates, MIS reports, and action plans to clients and management.
- Supporting team members in achieving operational targets and maintaining consistent service quality.
Team Leader
Lapiz Digital Services
09.2021 - 04.2022
- Led cross-functional teams to implement innovative digital solutions, enhancing operational efficiency.
- Developed and executed strategic initiatives to improve service delivery and client satisfaction.
- Streamlined project workflows by introducing Agile methodologies, resulting in faster turnaround times.
- Analyzed team performance metrics to identify areas for improvement, and drive process enhancements.
- Managed resource allocation effectively, optimizing team productivity, while maintaining quality standards.
- Experienced in working with software GPMS.
- Provided regular feedback and one-on-one coaching based on quality, productivity, and process performance metrics.
Process Coach
Omega Healthcare
01.2021 - 09.2021
- Mentored new employees on process standards and best practices, enhancing team performance.
- Developed training materials to streamline onboarding procedures for incoming staff members.
- Analyzed workflow efficiency, identifying bottlenecks, and implementing process improvements.
- Conducted regular performance reviews, providing feedback to drive employee development, and accountability.
- Monitored process adherence and ensured compliance with standard operating procedures (SOPs), client requirements, and quality standards.
- Collaborated with team leaders, quality, and operations teams to address process gaps and improve overall performance.
Quality Control Analyst
Omega Healthcare
12.2019 - 01.2021
- Conducted thorough inspections of healthcare documentation for accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to identify root causes of quality issues and implement effective solutions.
- Developed and refined quality control processes to enhance operational efficiency and ensure consistent product quality.
- Led initiatives to train staff on quality assurance protocols, improving team competency and performance metrics.
- Analyzed data trends to provide actionable insights that supported continuous improvement efforts within the organization.
- Mentored junior analysts in quality assessment techniques, fostering a culture of excellence within the team.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
Education
MBA - Finance
Loyola Pondicherry Twinning Programme
Chennai, India 04.2001 -
Bachelor of Arts - History
Loyola College Chennai
Chennai, India 04.2001 -
PG Diploma - Logistics And Supply Chain Management
Loyola College Chennai
Chennai, India 04.2001 -
Skills
Customer Service
Productivity and TAT Management
Training and Knowledge Management
Team Management and Leadership
Problem Solving and Decision Making
SLA and KPI Management
Client Escalation Management
Client Relationship Management
MIS Report and Performance Analysislysis
Root Cause Analysis
RCM Process Management
Communication and presentationtion Skill
Software
Advanced MD
Nymbal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Practolytics Private Limited
04.2022 - 09.2026
Team Leader
Lapiz Digital Services
09.2021 - 04.2022
Process Coach
Omega Healthcare
01.2021 - 09.2021
Quality Control Analyst
Omega Healthcare
12.2019 - 01.2021
MBA - Finance
Loyola Pondicherry Twinning Programme
04.2001 -
Bachelor of Arts - History
Loyola College Chennai
04.2001 -
PG Diploma - Logistics And Supply Chain Management
Loyola College Chennai
04.2001 -