Santhosh S
Sr Project Manager
Chennai
Summary
> A Dynamic IT Professional with 19 years of experience, diverse and hands-on in IT service delivery, cloud and on-premises infrastructure, application operations, and development.
> Playing the Project Management Role, will lead and manage the Development & Operations team to develop, implement, and support successful IT projects that connect business and IT objectives and achieve speedy results.
> Dynamic and results-oriented Major Incident Manager with 12+ years of experience leading cross-functional teams to resolve high-impact IT incidents.
> Proven expertise in orchestrating rapid responses, fostering transparent communication with C-level stakeholders, and conducting post-incident reviews to drive continuous improvement.
> Adept at leveraging ITIL principles to minimize downtime, enhance operational resilience, and protect business continuity.
> Experienced in setting up high performing teams for EXT in India and leading multiple accounts of more than 100+ team members. > >Collaborated with business leaders to define digital strategies, create transformation roadmaps, and drive process improvements aligned with organizational vision and goals.
> Proven verifiable success in engagement, account, delivery, portfolio, program & project management roles with responsibilities involving extensive onsite-offshore delivery expertise as per Waterfall, Agile and AMS Embrace servant leadership and foster the culture of learning in people by building relationships with cross-functional teams and manage conflicts Resourceful in delivering high-quality customer experience & elevating customer satisfaction while adhering to standards and work process thus meeting cost-effective
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Language
Work History
Senior Project Manager
Neurealm (Formerly GAVS Technologies)
06.2019 - Current
- As a Program Manager, playing Development, Operations & Service Delivery on Enterprise Xperience Technology.
- Works with various managers and leaders to develop and implement project guidelines and plans for manpower and other resource requirements.
- Managed a diverse team of 150+ professionals, ensuring adherence to SLAs and driving continuous improvement initiatives.
- Proficient in Scrum Master responsibilities, including sprint planning, daily stand-ups, retrospectives, and backlog grooming.
- Manage projects of major importance to overall business operations by reporting status, tracking delays, and making required adjustments.
- Determines overall staffing requirements relating to corporate projects. Conducts interviews, hires, and trains new employees for specific project assignments.
- Directs project teams in the development and implementation of project plans.
- Negotiates, administers and monitors contracts.
- Works with various managers and leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Manage projects of major importance to overall business operations by reporting status, tracking delays and making required adjustments.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Consultant Asst Manager
HSBC Electronic Data processing (India) Pvt Limited
01.2019 - 05.2019
Asst Manager
Hubbell Burndy Technologies & Global Business Services
12.2015 - 12.2018
Project Leader
Agility Logistics, GIL Shared Services
03.2009 - 12.2015
Relationship Manager- Information Technology
Citi Bank
12.2006 - 01.2009
Education
MBA - Information Systems
SRM School of Management
Skills
- IT Service Delivery and Stakeholder Management
- Project Management of the Development & Support Team
- Skilled in leading Agile teams as a Scrum Master
- IT Infrastructure and Applications Support & Delivery
- Business Transformation solution Risk Management & Risk Mitigation
- Strategic Planning & Tactical Execution
- Business Continuity & Systems Security
- Budget Management & Cost Containment
- Team Collaboration, Coaching, & Motivation
- Leadership & Performance Enhancement
Client relationship management
PERSONAL DETAILS
- DOB : 9th June 1984
- Address :D no 3-295, first floor , Pagadaman Street, Greampset ,Chittoor, Andhra Pradesh- 517002
- Passport No : N0910237 Valid till Jul2027
Accomplishments
- Achieved Gross Margin as per the Company Norms with accuracy and efficiency.
- Supervised team of 100 + staff members.
- Resolved product issue through consumer testing.
Timeline
Senior Project Manager
Neurealm (Formerly GAVS Technologies)
06.2019 - Current
Consultant Asst Manager
HSBC Electronic Data processing (India) Pvt Limited
01.2019 - 05.2019
Asst Manager
Hubbell Burndy Technologies & Global Business Services
12.2015 - 12.2018
Project Leader
Agility Logistics, GIL Shared Services
03.2009 - 12.2015
Relationship Manager- Information Technology
Citi Bank
12.2006 - 01.2009
MBA - Information Systems
SRM School of Management
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