Summary
Overview
Work History
Education
Skills
Timeline
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SanToya Humphrey

Nashville

Summary

Dynamic customer service professional with a strong work ethic and exceptional relationship-building skills. Proven success at Skulls Rainbow Room in exceeding sales quotas through tailored guest experiences, and rapport establishment. Adept at problem-solving and time management, ensuring high-quality service and guest satisfaction in fast-paced environments. Committed to enhancing team performance and customer experiences.

Overview

12
12
years of professional experience

Work History

Server

Skulls Rainbow Room
07.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated great teamwork by taking on the responsibilities of others when needed, asking for help when needed, and encouraging others to do the same.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Customer Service Representative

AT&T
04.2016 - 07.2017
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.

Server

Cracker Barrel Restaurant
01.2013 - 04.2016
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Bachelor of Science - Computational Science

Tennessee State University
Nashville, TN
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest management
  • Brand awareness
  • Speaker coordination
  • Problem-solving
  • Time management
  • Relationship building
  • Goals and performance

Timeline

Server

Skulls Rainbow Room
07.2017 - Current

Customer Service Representative

AT&T
04.2016 - 07.2017

Server

Cracker Barrel Restaurant
01.2013 - 04.2016

Bachelor of Science - Computational Science

Tennessee State University

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SanToya Humphrey