Sara Burns
Knoxville
Summary
Detail-oriented Billing Analyst prioritizes tasks and works against strict deadlines. Exemplary analytical skills, eye for detail, and service-driven persona.
Overview
2027
2027
years of professional experience
2
2
years of post-secondary education
Work History
Billing Analyst, Patient Financial Svcs and RBO
Dolly Parton Children’s Hospital
Knoxville
06.2025 - Current
- Processed patient billing information using hospital management software.
- Reviewed and verified insurance claims for accuracy and completeness.
- Communicated with patients regarding billing inquiries and payment options.
- Assisted in resolving discrepancies in billing statements and accounts.
- Supported audits by providing required documentation and reports as needed.
- Trained new staff on billing procedures and software usage effectively.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
- Created reports to track progress of billing activities.
- Performed daily audits of customer accounts to ensure accuracy of information.
- Followed all company procedures to keep data confidential.
- Applied payments from clients to proper accounts, checking information to verify accuracy.
Inpatient Collector/Biller
East Tennessee Children's Hospital
Knoxville
- Processed patient accounts and managed payment arrangements for families.
- Maintained accurate records of collections and payment plans in the system.
- Assisted in resolving patient disputes related to billing and services rendered.
- Educated families on financial assistance programs available at the hospital.
- Reviewed account statuses regularly to ensure timely follow-up on outstanding balances.
- Participated in team meetings to discuss collection strategies and improve processes.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed medical billing claims in compliance with hospital policies.
- Reviewed patient accounts for accuracy and completeness of information.
- Coordinated with insurance providers to resolve billing discrepancies.
- Assisted in training new staff on billing procedures and software systems.
- Verified insurance eligibility for patients by calling appropriate parties.
Outpatient Collecter/Biller
East Tennessee Children's Hospital
Knoxville
- Updated patient accounts with insurance and payment details.
- Communicated with patients regarding billing inquiries and concerns.
- Utilized hospital billing software for claims submission and tracking.
- Collaborated with healthcare providers to verify service charges.
- Verified insurance eligibility for patients by calling appropriate parties.
- Maintained confidentiality on all patient record data.
- Participated in training sessions related to new policies and procedures as well as updates on existing ones.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
Customer Service Representative
East Tennessee Children's Hospital
Knoxville
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Responded to patient inquiries via phone and in person.
- Maintained accurate patient records and documentation systems.
- Participated in team meetings to discuss service improvements regularly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Arts - Business Administration And Management
Bauder College
Atlanta, Ga 08.1981 - 06.1983
Skills
- Medical billing
- Insurance verification
- Claims processing
- Financial reporting
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
Timeline
Billing Analyst, Patient Financial Svcs and RBO
Dolly Parton Children’s Hospital
06.2025 - Current
Bachelor of Arts - Business Administration And Management
Bauder College
08.1981 - 06.1983
Inpatient Collector/Biller
East Tennessee Children's Hospital
Outpatient Collecter/Biller
East Tennessee Children's Hospital
Customer Service Representative
East Tennessee Children's Hospital