Sara Holden
Hixson
Summary
Results-oriented finance professional with over 20 years of leadership experience. Demonstrated expertise in dealer setup, onboarding, and retention strategies that enhance partnerships, emphasizing exceptional customer service.
Overview
27
27
years of professional experience
Work History
Sales and F&I
Crockett Powersports
Chattanooga
04.2022 - Current
- Developed tailored financing and insurance packages that enhanced customer satisfaction and dealership profitability.
- Built and maintained strong relationships with customers and lenders to streamline deal approvals and optimize profitability.
- Deliver an exceptional customer experience, guiding clients with motorcycle selection, financing options, and post-sale support to ensure satisfaction and repeat business.
Branch Manager
Superior Financial Services, Inc
Cleveland
09.1998 - 04.2022
- Conducted outside dealer calls to establish and expand relationships with automotive and powersports dealers, driving business development and dealer retention.
- Led, managed, and trained staff in collections, lending, and bankruptcy operations, ensuring accuracy, compliance, and performance excellence.
- Directed loan approvals and underwriting decisions, balancing credit risk with growth and profitability objectives.
Skills
- Customer experience
- Relationship management
- Adaptability
- Effective communication
- Active listening
Timeline
Sales and F&I
Crockett Powersports
04.2022 - Current
Branch Manager
Superior Financial Services, Inc
09.1998 - 04.2022