Sara Keyser
Crossville
Summary
Results-driven Retail Banking and Sales Management Professional experienced in staff training, financial reconciliation, and customer service. Improved operational performance and customer satisfaction through effective team development and engagement. Delivered exceptional service in call center environments, chat support, and in-person interactions.
Overview
8
8
years of professional experience
Work History
Cashier Supervisor
Roberts Market
Prescott Valley
06.2018 - 08.2026
- Managed cash drawer and ensured proper handling of cash and credit transactions.
- Coordinated scheduling and breaks for cashier staff to ensure optimal coverage during peak hours, enhancing customer service.
- Trained new cashiers on register operation and store policies.
- Trained new hires on POS systems, store policies, safety protocols, and customer service expectations to ensure effective onboarding.
- Resolved customer complaints promptly, contributing to a positive shopping experience and customer satisfaction.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Bank Teller
UCFCU
Crossville
02.2026 - 06.2026
- Provided prompt assistance to customers with account inquiries and service requests, ensuring satisfaction.
- Resolved client needs through effective management of inbound calls, enhancing overall service quality.
- Collaborated with team members to enhance customer service experiences.
- Maintained cash drawer and ensured balanced end-of-day reports.
- Accurately handled large sums of money while ensuring compliance with security protocols.
- Maintained confidentiality of bank records, transactions and customer information.
Branch Sales Manager
Aarons Furniture Store
Prescott
08.2022 - 12.2023
- Managed branch sales, customer service, finances and record keeping.
- Trained and developed staff to enhance product knowledge and customer service.
- Led daily operations to enhance branch functionality and service delivery.
- Coordinated promotional events to attract new customers and drive sales.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Oversaw inventory management to maintain optimal stock levels.
- Directed development of marketing plans for new products to increase customer engagement and sales.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
Education
High School Diploma -
Chino Valley Highschool
Chino Valley, AZSkills
- POS system operation
- Sales transaction management
- Cash handling procedures
- Financial reconciliation
- Financial reporting
- Customer service
- Customer interaction management
- Staff training
- Time management
- Data entry accuracy
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Team collaboration
- Effective communication
- Data entry accuracy
- Banking operations support
Accomplishments
- Sales Management Award
- Caught underage purchase of alcohol in state of AZ
- Working above & Beyond
Timeline
Bank Teller
UCFCU
02.2026 - 06.2026
Branch Sales Manager
Aarons Furniture Store
08.2022 - 12.2023
Cashier Supervisor
Roberts Market
06.2018 - 08.2026
High School Diploma -
Chino Valley Highschool