Sara-Anne Hopper
Franklin
Summary
Dynamic Member Services Specialist with a proven track record at Next Health, excelling in relationship building and customer support. Leveraging an analytical mindset, I enhance healthcare operations and performance tracking, ensuring exceptional client experiences. Recognized for efficiently resolving inquiries and maintaining confidentiality while delivering high-quality service to diverse clientele.
Overview
5
5
years of professional experience
Work History
Member Services Specialist
Next Health
10.2024 - Current
- Delivered high-touch concierge support for a diverse and high-profile member base, including public figures and executives, ensuring a discreet and elevated client experience.
- Managed scheduling, intake, and coordination for clinical and wellness appointments while maintaining accuracy and confidentiality.
- Served as a primary point of contact for member inquiries, resolving concerns efficiently and with a customer-first mindset.
- Maintained detailed records and processed payments using internal systems while adhering to HIPAA and company standards.
Client Care Coordinator
Works Counseling Center
01.2024 - 09.2024
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Child Caregiver
Woodmont Christian Church
05.2022 - 06.2024
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created and implemented diverse educational strategies to boost development.
- Monitored children's activities to verify safety and wellbeing.
Executive Office Assistant
Value Vet Affordable Pet Care
03.2021 - 08.2021
- Answered a high volume of calls and email inquiries,
- Organized and coordinated conferences and monthly meetings.
- Process travel expenses and reimbursements for the executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting notes to support sales, business development, and senior management teams.
Education
Bachelor's Degree -
Middle Tennessee State University
Murfreesboro, TN07-2021
High School Diploma -
Franklin Classical School
Franklin, TN05-2016
Skills
- CSR systems
- Relationship building
- Customer support services
- Analytical mindset
- Healthcare operations
- Performance tracking
Timeline
Member Services Specialist
Next Health
10.2024 - Current
Client Care Coordinator
Works Counseling Center
01.2024 - 09.2024
Child Caregiver
Woodmont Christian Church
05.2022 - 06.2024
Executive Office Assistant
Value Vet Affordable Pet Care
03.2021 - 08.2021
Bachelor's Degree -
Middle Tennessee State University
High School Diploma -
Franklin Classical School