Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sarada Vasudevan

Sarada Vasudevan

Coimbatore

Summary

Versatile and performance-driven professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

15
15
years of professional experience

Work History

Operations Manager

Tecaxe Solutions
04.2016 - Current
  • Directed client acquisition and retention strategies, resulting in a 30% improvement in long-term engagement.
  • Designed and managed sales funnels to accelerate lead conversion and revenue generation.
  • Partnered with delivery teams to ensure timely execution of services with high quality standards.
  • Represented the organization at industry forums, strengthening brand visibility and strategic partnerships.
  • Oversaw full-cycle service delivery, resource planning, and client onboarding processes.
  • Assisted in managing daily operations to maintain workflow efficiency.
  • Supported team members by coordinating schedules and resources as needed.

Sales Associate

DCIS
08.2015 - 03.2016
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Trained new sales associates on product knowledge and effective sales techniques.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Resolved customer inquiries and complaints efficiently, fostering loyalty and retention.
  • Maintained up-to-date knowledge of products, services, and industry trends to inform customers effectively.
  • Built relationships with customers to encourage repeat business.
  • Facilitated application processing and provided end-to-end support throughout the sales lifecycle.

Solution Delivery Lead

Capgemini
09.2013 - 11.2014
  • Delivered customized solutions aligned with client budgets and operational needs.
  • Coordinated cross-functional teams to execute project deliverables and conducted remote demos.
  • Collaborated with stakeholders to define project requirements and ensure alignment with business objectives.
  • Facilitated regular performance reviews, providing actionable feedback to drive individual and team success.

Senior L-II Server Administrator

Tech Mahindra
07.2010 - 08.2013
  • Provided advanced remote server support and diagnostics for global enterprise clients.
  • Maintained high system uptime and optimized server performance across multiple platforms.
  • Implemented system upgrades and patches to enhance security and functionality.
  • Troubleshot and resolved complex server issues, improving uptime and efficiency.
  • Developed automated scripts for routine maintenance tasks, reducing manual workload.
  • Led training sessions for junior staff on best practices in server management.
  • Established monitoring protocols to proactively identify and address potential risks.
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Developed detailed documentation outlining server administration procedures, enabling efficient knowledge transfer among team members.

Education

Diploma - Information Technology

PSG College of Technology
05-2010

Skills

  • End-to-End Project Management
  • Operational Strategy & Execution
  • Client Relationship Development
  • Sales Funnel Optimization
  • Cross-functional Team Leadership
  • IT Infrastructure & Server Administration
  • Service Delivery & Resource Planning
  • Stakeholder Communication & Engagement

Additional Information

  • Led recruitment initiatives for Tech Mahindra, contributing to talent acquisition goals
  • Authored training documentation for IMS Academy, enhancing onboarding efficiency
  • Recognized for outstanding client delivery and solution customization at Capgemini

Timeline

Operations Manager

Tecaxe Solutions
04.2016 - Current

Sales Associate

DCIS
08.2015 - 03.2016

Solution Delivery Lead

Capgemini
09.2013 - 11.2014

Senior L-II Server Administrator

Tech Mahindra
07.2010 - 08.2013

Diploma - Information Technology

PSG College of Technology

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Sarada Vasudevan