SARAH BETH CURTIS
Friendsville
Summary
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
8
8
years of professional experience
Work History
Health Unit Coordinator
UT Medical Center- Trauma Surgery ICU
08.2024 - Current
- Answered telephone calls to the unit for information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
Area Supervisor/Cleaner
Crystal Clean Housekeeping & Property Managment
02.2023 - 04.2024
- Oversee 40+ vacation rental properties across multiple states, ensuring high standards of cleanliness.
- Manage and coordinate property cleaning schedules, achieving consistent client satisfaction.
- Drive up to 2 hours each way to maintain properties, demonstrating commitment and reliability.
- Utilize personal cleaning supplies to ensure thorough and efficient cleaning of residential and vacation rentals.
- Work independently to maintain property standards, contributing to business expansion in Tennessee.
Sales Support
Coach
01.2023 - 03.2023
- Assisted customers in selecting luxury items, achieving high satisfaction and repeat business.
Hostess
Gracie's
09.2022 - 03.2023
- Managed hostess stand, ensuring smooth guest flow and positive first impressions.
- Handled reservations and phone inquiries, enhancing customer satisfaction.
- Coordinated with servers to optimize seating arrangements and service efficiency.
- Supported front-of-house operations, contributing to a cohesive team environment.
- Collaborated closely with servers to optimize service delivery and guest experience.
Patient Care Coordinator
Orthopedic and Fracture Specialists
03.2022 - 01.2023
- Opened and closed clinic, ensuring smooth daily operations and patient flow.
- Checked in patients and maintained accurate patient charts, enhancing record-keeping efficiency.
- Coordinated patient care between front and back medical staff, improving communication and patient outcomes.
- Assisted patients with mobility needs, including wheelchair assistance and preparation for procedures.
- Set up EMG procedures and resolved technical issues, ensuring timely and effective patient care.
- Streamlined patient intake process, enhancing clinic efficiency.
Housekeeping Supervisor
Provenance Hotel
10.2021 - 01.2022
- Opened hotel daily, ensuring readiness and operational efficiency.
- Assigned and inspected rooms, maintaining high cleanliness standards.
- Managed guest interactions, resolving issues promptly.
- Supervised housemen and laundry room, ensuring smooth workflow.
- Handled inventory and ordering, maintaining optimal stock levels.
- Supervised daily operations, ensuring room standards and guest satisfaction.
- Led a team of housekeepers, fostering a cooperative and supportive work environment.
Front Desk Agent
Provenance Hotel
08.2021 - 10.2021
- Manage phone inquiries, process reservations, and assist guests, ensuring a seamless experience.
- Coordinate guest services, including luggage assistance, to enhance overall satisfaction.
- Utilize hotel management software to efficiently handle bookings and guest requests.
- Resolve guest issues promptly, contributing to high guest satisfaction ratings.
- Provided essential travel advice, improving guest experience and safety.
- Eagerly assisted guests with special requests to ensure a memorable stay.
- Trained new staff on guest service protocols, boosting team performance.
Health Unit Coordinator (HUC)
University of Tennessee Medical Center
11.2020 - 07.2021
- Maintained patient charts and managed administrative tasks, ensuring accurate records and efficient operations.
- Facilitated communication between patients, nurses, and staff, enhancing patient care and workflow.
- Handled patient calls and requests promptly, contributing to improved patient satisfaction.
- Assisted in clinical tasks and supported CNAs, fostering a collaborative healthcare environment.
- Managed incoming phone calls and coordinated patient consults and labs, optimizing unit efficiency.
- Streamlined patient intake processes, enhancing workflow efficiency.
- Orchestrated efficient scheduling of patient appointments, reducing wait times.
- Coordinated communication between the patient and the family
- Picking up medication for discharge
- Obtaining xray copies upon request
- Maintained smooth transfer of patients between floors/rooms
Registration Specialist
KOA CAMPGROUND
06.2020 - 11.2020
- Managed front desk operations, ensuring smooth guest registration and reservation processes.
- Enhanced guest experience by efficiently managing check-ins and reservations at KOA Campground.
- Maintained accurate reservation records and handled financial transactions with precision at KOA Campground.
- Supported guest needs, resolving inquiries and issues promptly, ensuring satisfaction and repeat business.
- Guided/assisted RV parking/navigating
Hostess
Chesapeake’s West
12.2019 - 04.2020
- Greet and seat guests, ensuring optimal table rotation and guest satisfaction.
- Assist in food plating and delivery, maintaining high presentation standards.
- Manage reservations and banquet appointments, ensuring smooth operations.
- Perform cleaning duties across dining areas, bar, lobby, and kitchen.
- Screen phone calls and address guest inquiries, enhancing customer service.
Sales Associate
Target Beauty
08.2019 - 11.2019
- Consulted customers on beauty products, achieving high customer satisfaction and repeat business.
- Executed price changes and audits, ensuring accurate pricing and inventory management.
- Collaborated with visual merchandisers to design and implement event-specific floor sets.
- Utilized interior design skills to enhance visual appeal, boosting seasonal sales.
- Managed retail sales operations, contributing to overall department performance.
Zipline Guide
CLIMBWorks
05.2017 - 06.2019
- Guided zipline tours ensuring participant safety and enjoyment, providing emotional support to nervous guests.
- Assisted in gearing up participants, enhancing tour readiness and efficiency.
- Maintained and restocked merchandise, improving inventory management and sales.
- Drove 4x4 vehicles for tour transport, ensuring timely and safe travel.
- Performed post-tour clean-up and customer check-in/out, enhancing overall customer experience.
- Has guided up to 2,000 feet
- Can belay and auto repel
Sales Associate
Coach
12.2018 - 04.2019
- Restocked and organized high-quality leather goods, ensuring a neat and tidy store environment.
- Processed customer transactions efficiently as a cashier, enhancing customer satisfaction.
- Tracked customer information to improve personalized service and repeat business.
- Maintained a positive and enthusiastic attitude, contributing to a collaborative team atmosphere.
Education
Associate's degree - Exercise Science
East Tennessee State University
Johnson City, TN04.2018
Skills
- Childcare
- Typing
- Medical terminology
- Medical records
- Customer service
- Data entry
- Host/hostess
- Sales
- HIPAA
- Cashiering
- Retail sales
- Computer skills
- Medical office
- Front desk
- Hospitality management
- EMR systems
- Medical receptionist
- Interior Design
- Time management
- Hotel
- Restaurant
- Driving
- Organizational skills
- Guest services
- Mentoring
- Merchandising
- Animal handling
- Housekeeping
- Meal prep
- Domestic duties
- Documentation review
- Cash register
- Daycare
- Laundry
- Cooking
- Cleaning
- Residential cleaning
Timeline
Health Unit Coordinator
UT Medical Center- Trauma Surgery ICU
08.2024 - Current
Area Supervisor/Cleaner
Crystal Clean Housekeeping & Property Managment
02.2023 - 04.2024
Sales Support
Coach
01.2023 - 03.2023
Hostess
Gracie's
09.2022 - 03.2023
Patient Care Coordinator
Orthopedic and Fracture Specialists
03.2022 - 01.2023
Housekeeping Supervisor
Provenance Hotel
10.2021 - 01.2022
Front Desk Agent
Provenance Hotel
08.2021 - 10.2021
Health Unit Coordinator (HUC)
University of Tennessee Medical Center
11.2020 - 07.2021
Registration Specialist
KOA CAMPGROUND
06.2020 - 11.2020
Hostess
Chesapeake’s West
12.2019 - 04.2020
Sales Associate
Target Beauty
08.2019 - 11.2019
Sales Associate
Coach
12.2018 - 04.2019
Zipline Guide
CLIMBWorks
05.2017 - 06.2019
Associate's degree - Exercise Science
East Tennessee State University
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