Sarah Boggs
Bluff City
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Jersey Mike's Subs
08.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Server
Numans
10.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Holy Taco North
05.2020 - 09.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Manager/Server
Mid City Grill
10.2015 - 06.2019
- Trained new staff on restaurant operations and policies to strengthen performance and modeled good service.
- Assigned work tasks and coordinated activities of dining room personnel.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Package Handler
Fed-ex
07.2013 - 01.2015
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05.2010
Skills
- Childcare, ages 0 - 10 yrs as parent of toddler; as eldest of five siblings; for friends, and as volunteer worker in church
- Effective conflict resolution and problem solving in fast-paced/ internally and with clientele
- Strong verbal skills to communicate with all ages for training, supervising, and other work situations
- Motivated to provide outstanding customer service
- Maintaining work requirements and standards
- Personal Strengths: friendliness, quick learner, interpersonal skills, hard worker, creative, adaptive, kind
- Hobbies: reading, gardening, baking, pets, crafting
Timeline
Customer Service Associate
Jersey Mike's Subs
08.2021 - 03.2022
Server
Numans
10.2020 - 07.2021
Server
Holy Taco North
05.2020 - 09.2020
Manager/Server
Mid City Grill
10.2015 - 06.2019
Package Handler
Fed-ex
07.2013 - 01.2015
High School Diploma -
Sullivan South High School
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