Sarah Brown
Chattanooga
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Dr. Carlson & Associates
2022.08 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Cleaned or sterilized ophthalmic or surgical instruments.
Pharmacy Technician
CVS Health
2020.09 - 2021.04
- Since working as a pharmacy technician, it has taught me how to be quick and efficient while maintaining quality and working together and individually
- It has given me more experience with more challenging customers when they are upset and has helped me gain experience in assisting the customer in resolving the issue calmly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
Crew Member
Chick-fil-A
2019.10 - 2020.09
- While working at Chick-fil-a, I worked in the kitchen, front register, and drive-thru; I also worked in the mall and our home store
- While working here, I gained many experiences handling situations with upset customers to resolve the matter calmly
- I worked together with a team to ensure that everything was efficient and adequate, so customers were always satisfied.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Cashier
Zaxby's
2018.06 - 2018.08
- My job responsibilities included working the front counter and drive-thru; this helped me gain experience handling payments and making sure the customers get what they want
- It has also given me experience dealing with upset customers and correcting the issue calmly
- Another responsibility I had was to clean the store and work as a team with fellow crew members to ensure an efficient and welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Currently in College For Associates in Psychology - Psychology
Chattanooga State Community College
Chattanooga, TN12.2024
High school diploma or GED -
Ringgold High School
Ringgold, GA05.2020
Skills
- Food Prep
- Team Member
- Food Service
- Customer Service
- Pharmacy Technician Experience
- Typing
- Cash Handling
- Visual field testing
- Appointment Scheduling
- Glaucoma screening
- Diagnostic Imaging
- Retinal Photography
- Insurance Billing
- Insurance processing
- Optometric Equipment Operation
- Patient testing
- Paperwork management
- Color vision testing
- Pre-Testing Procedures
- Payment Collection
- Supply Restocking
- Customer Education
- Appointment Setting
- Visual acuity testing
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Optometric Technician
Dr. Carlson & Associates
2022.08 - Current
Pharmacy Technician
CVS Health
2020.09 - 2021.04
Crew Member
Chick-fil-A
2019.10 - 2020.09
Cashier
Zaxby's
2018.06 - 2018.08
Currently in College For Associates in Psychology - Psychology
Chattanooga State Community College
High school diploma or GED -
Ringgold High School
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