Sarah Case
Jackson
Summary
Dynamic Assistant Manager with a proven track record in team leadership, customer service, and process improvement. Adept at fostering positive work environments and driving operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Acima
Jackson, TN
02.2023 - 11.2025
- Oversaw daily operations to ensure alignment with company policies and procedures.
- Trained and mentored new team members on best practices and operational standards.
- Developed and implemented process improvements to enhance efficiency in workflow management.
- Collaborated with cross-functional teams to address customer inquiries and resolve issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Tax Associate
Jackson Hewitt Tax Svc
Columbia, TN
01.2022 - 01.2023
- Prepared and filed federal and state tax returns for individuals and small businesses.
- Reviewed client financial documents to ensure accuracy and compliance with regulations.
- Assisted clients in understanding tax obligations and potential deductions to optimize returns.
- Maintained up-to-date knowledge of tax laws and software tools to enhance service delivery.
Team Lead
Gm Motors
Columbia, TN
01.2020 - 01.2021
- Led cross-functional teams to enhance production efficiency and meet project deadlines.
- Developed training programs for new team members, improving onboarding processes and knowledge retention.
- Implemented quality control measures that minimized defects and maximized product reliability.
- Trained new team members by relaying information on company procedures and safety requirements.
- Drove continuous improvement initiatives that resulted in increased team productivity and morale.
Education
High School Diploma -
Dickson Tech.
Dickson, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Goal setting
Timeline
Assistant Manager
Acima
02.2023 - 11.2025
Tax Associate
Jackson Hewitt Tax Svc
01.2022 - 01.2023
Team Lead
Gm Motors
01.2020 - 01.2021
High School Diploma -
Dickson Tech.