Sarah Damewood
Cookeville
Summary
Experienced administrative professional prepared for this role with strong background in the medical field, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cookeville Regional Medical Center
07.2024 - Current
- Work along side TN Heart and providers to schedule outpatient/inpatient procedures.
- Perform data entry tasks (ex: input device information in a patients chart, log our daily wait times in a template)
- Verify that all procedures were documented correctly
- Assist our director with scheduling staff meetings
- Input information in a shared outlook calender and keep track of employees PTO days
Relationship Banker II
Region's Bank
12.2023 - 07.2024
- Assisted customers with daily banking needs (ex: handled cash flow, deposits, withdrawals)
- Educating customers on banking features
- Assisted customers with completing required forms for opening and closing bank accounts.
- Made daily outbound calls to prospect customers
- Notarized documents for customers
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Patient Care Associate on Neuro Step Down
Cookeville Regional Medical Center
12.2022 - 12.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, and collecting urine/stool specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted with patient bathing needs.
Front Desk Receptionist
KIDS KARE PEDIATRICS
11.2021 - 01.2023
- Handle incoming and outgoing faxes
- Schedule patients with outside facilities
- Pull ER records, fax requests for records and do callbacks for all patients seen at an ER.
- Managed medical record requests, and sending out patient information
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Supervisor
Truist Bank (Formerly SunTrust Bank)
08.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
SunTrust
08.2018 - 08.2019
- Used a multi-line phone system to answer daily incoming banking calls.
- Re-routing calls to the correct departments if they were sent to our department by mistake or if another department can further assist the call once I am done.
- Handled daily banking needs (ex: balances, how the nightly processing works, adding travel notes to accounts)
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Cookeville High School
05-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Basic life support
- Telephone etiquette
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Administrative Assistant
Cookeville Regional Medical Center
07.2024 - Current
Relationship Banker II
Region's Bank
12.2023 - 07.2024
Patient Care Associate on Neuro Step Down
Cookeville Regional Medical Center
12.2022 - 12.2023
Front Desk Receptionist
KIDS KARE PEDIATRICS
11.2021 - 01.2023
Supervisor
Truist Bank (Formerly SunTrust Bank)
08.2019 - 10.2021
Customer Service Representative
SunTrust
08.2018 - 08.2019
- Basic Life Support (BLS) Certification - American Heart Association.
Cookeville High School
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