Sarah E Roberts
Knoxville
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Overview
4
4
years of professional experience
Work History
Assistant Girls Varsity Soccer Coach
Karns High School
05.2024 - 10.2024
- Served as a positive role model for student-athletes, emphasizing the importance of balancing academics and athletics while maintaining high standards of character.
- Ensured compliance with school district policies regarding athlete eligibility, maintaining accurate records of player information.
- Enhanced team performance by implementing strategic training plans and drills.
- Maintained strong communication channels with parents and guardians, addressing concerns and providing regular updates on player progress.
- Managed scheduling and logistics for team practices, ensuring maximum efficiency during training sessions.
- Collaborated with other coaching staff to analyze game footage, identifying areas for improvement and strategic adjustments.
- Cultivated relationships with college recruiters on behalf of graduating seniors interested in pursuing collegiate soccer opportunities.
- Implemented effective conditioning programs, reducing injury rates for the team.
- Improved player skills through personalized coaching sessions tailored to individual needs.
- Streamlined practice plans by utilizing technology tools such as video analysis software to provide instant feedback on player performance during drills .
- Fostered a positive team environment by promoting sportsmanship and teamwork among players.
- Assisted head coach in developing game strategies, resulting in a higher winning percentage.
- Promoted academic success among student-athletes by monitoring their academic performance and offering tutoring when necessary.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Maintained player safety through careful practice and game supervision.
- Offered constructive feedback to players to help reach goals.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Adopted soccer strategies and tactics to maximize team potential.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Engaged parents, players and staff to maintain open, constructive communications.
- Researched latest industry trends and developments to keep abreast of best practices.
Ecommerce Marketing Coordinator
Altard State
05.2024 - 08.2024
- Developed visually engaging marketing materials to support product launches and promotions.
- Planned and executed internal and external marketing events.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Tracked and reported on marketing campaign responses.
- Organized logistics for marketing strategy meetings.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Showcased skills by styling and organizing models and racks for photoshoots.
- Used gained knowledge to activate the business website by using Salesforce Cloud, Microsoft Excel, Microsoft Powerpoint, to upload photos and content.
- Created product descriptions, product sizing, product names, for the website
Product Operations Lead
Lululemon
11.2023 - 05.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Implemented risk mitigation strategies, resulting in reduced downtime and enhanced business continuity.
- Recruited and trained 6 new employees in 2024.
- Monitored budgetary allocations closely, identifying opportunities for cost reduction while adhering to financial targets set by senior management.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Oversaw supply chain management, maintaining optimal inventory levels while minimizing procurement costs.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and store coupons.
- Stocked Merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawers.
- Maintained clean sales floor and straightened and faced merchandise.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and implemented processes to streamline operations of existing products.
- Documented technical requirements for product features and communicated them to engineering team members.
- Identified potential problems in the production process and recommended solutions.
- Used daily system logs to document production information, discussing issues with management.
- Coordinated pick-up and delivery of express mail services.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Composed and prepared routine correspondence, letters, and reports with job related software.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Ensured proper storage conditions for all items in the building.
- Created reports on inventory activity, shortages and overages.
- Assisted in developing standard operating procedures for receiving goods into store.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Participated in physical inventory counts to keep information accurate and current.
- Inspected incoming materials for damage.
- Packed, sealed, or affixed postage to prepare materials for shipping.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Retail Sales Associate
Lululemon
11.2021 - 05.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Supported efficient and timely replenishment of sales floor merchandise
- Greeted customers and helped with product questions, selections and purchases
- Answered questions about store policies and addressed customer concerns
- Issued receipts and processed refunds, credits or exchanges
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Maintained clean sales floor and straightened and faced merchandise
Receptionist
University Of Tennessee Medical Center
05.2021 - 08.2021
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Responded to inquiries from callers seeking information
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Scheduled and confirmed appointments and meetings for senior management team
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Volunteer Non-Profit Soccer Coach
Emerald Youth Foundation
02.2021 - 05.2021
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Planned and implemented individualized trianing programs for young athletes.
- Developed team strategies to improve in competitions.
- Encouraged healthy competition among players while programming good sportsmanship.
Receptionist
Great Clips
05.2020 - 07.2020
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered phone promptly and directed incoming calls to correct offices
Education
Master of Science - Sports Management
University of East London
London. United Kingdom08.2025
Bachelor of Science - Business Administration- Marketing
Johnson University
Knoxville, TN05.2024
High School Diploma -
Karns High School
Knoxville, TN06.2020
Skills
- Available Nights
- Weekends
- Engaging with Diverse Customers
- Retail Metrics and Goals
- Inventory Management
- Adaptable and Flexible
- Returns and Exchanges
- Shipping
- Receiving
- Processing Product
- Safety and Cleanliness Standards
- Flexible Hours
- Guest Experience
- Team Cooperation
- Cash Handling
- Detail-Oriented
- Multi-Line Phone
- Medical Terminology
- Payroll Analysis
- Product Marketing
- Organized Filing
- Tactical knowledge
- Role Modeling
- Positive Reinforcement
- Motivational Abilities
- Physical Conditioning
- Parent Communication
- Strategic Planning
- Event Planning
- Customer Service
- Teamwork and Collaboration
- Detail Oriented
- Scheduling
- Relationship Building
- Planning and Coordinating
- Social Media
- Operations Management
- Business Administration
- Marketing
- Teamwork
- Problem-Solving
- Money Handling
- Product Knowledge
- Stocking and Receiving
- Order Processing
Timeline
Assistant Girls Varsity Soccer Coach
Karns High School
05.2024 - 10.2024
Ecommerce Marketing Coordinator
Altard State
05.2024 - 08.2024
Product Operations Lead
Lululemon
11.2023 - 05.2024
Retail Sales Associate
Lululemon
11.2021 - 05.2022
Receptionist
University Of Tennessee Medical Center
05.2021 - 08.2021
Volunteer Non-Profit Soccer Coach
Emerald Youth Foundation
02.2021 - 05.2021
Receptionist
Great Clips
05.2020 - 07.2020
High School Diploma -
Karns High School
Master of Science - Sports Management
University of East London
Bachelor of Science - Business Administration- Marketing
Johnson University
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