Sarah Faulk
Madison
Summary
Driven Pharmacy Technician with 24 years of experience and success in working within fast-paced retail & long-term care pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, order entry and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Tarrytown Expocare
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Synchrony Pharmacy
10.2012 - 04.2023
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
CVS Pharmacy
03.2001 - 10.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2010
Skills
- Problem-Solving Skills
- Ordering and Stocking Medications
- Labeling Prescriptions
- Assisting Pharmacists
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Team Collaboration
- Resolving Customer Issues
- Dosage Calculation
- High-Volume Environments
Certification
- CPhT - Certified Pharmacy Technician
- Licensed CPhT in TN - expires 09/30/2024
Timeline
Pharmacy Technician
Tarrytown Expocare
04.2023 - Current
Pharmacy Technician
Synchrony Pharmacy
10.2012 - 04.2023
Pharmacy Technician
CVS Pharmacy
03.2001 - 10.2012
- CPhT - Certified Pharmacy Technician
- Licensed CPhT in TN - expires 09/30/2024
Bachelor of Science - Business Management
University of Phoenix
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