Sarah Johnston
Signal Mountain
Summary
Diligent business management professional with 10 years of experience, specializing in customer service, problem-solving, planning, and business development. Known for increasing productivity and relieving the workload of superiors. Proven efficiency, with the ability to quickly learn and navigate any computer software or office filing system.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Mountain View Ford
Chattanooga
01.2023 - 01.2025
- Assisted customers with service inquiries and appointment scheduling.
- Answer telephones, provide information to customers, take messages, and transfer them to the appropriate personnel when needed.
- Coordinated with technicians to ensure timely service completion for customers.
- Handled customer complaints professionally and resolved issues promptly.
Real Estate Agent
Berkshire Hathaway
Chattanooga
09.2019 - 10.2023
- Successfully communicate and advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Prepare and proofread documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Coordinate with escrow companies, lenders, and home inspectors to ensure that the terms and conditions of purchase agreements are met before closing dates.
General Manager
Chattanooga Jewelry Company
Signal Mountain
04.2020 - 02.2022
- Oversaw daily operations of jewelry retail and repair services.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness, and developed new systems as needed to enhance overall workflow efficiency.
Supervisor
Rodizio Grill
Chattanooga
09.2017 - 09.2019
- Directed and supervised a team of 15 or more employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Organized team meetings to communicate updates and set goals.
Education
Associate of Science - Business
Chattanooga State Community College
Chattanooga, TN01-2025
Skills
- Effective time management
- Analysis skills
- Microsoft Office
- Database and CRMs
- Interpersonal skills
- Flexibility and adaptability
- Organized and efficient
- Dependable
- Phone etiquette
- Strong multitasking
- Problem solving
Timeline
BDC Service Representative
Mountain View Ford
01.2023 - 01.2025
General Manager
Chattanooga Jewelry Company
04.2020 - 02.2022
Real Estate Agent
Berkshire Hathaway
09.2019 - 10.2023
Supervisor
Rodizio Grill
09.2017 - 09.2019
Associate of Science - Business
Chattanooga State Community College