Sarah Nichol
Seymour
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest satisfaction through effective communication and cash handling. Recognized for building positive rapport with clients and maintaining high standards of service delivery in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Server
IHOP
12.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Efficiently processed orders using POS system for accurate billing and payment handling.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere.
- Resolved customer complaints promptly to uphold IHOP's reputation for excellent service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Donation Processor
KARM Thrift Stores
05.2020 - 11.2024
- Reduced waste by identifying reusable or recyclable materials from donated items.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Ensured accurate pricing for donated items by conducting thorough market research.
Server
Bentley Commons at Bedford
05.2010 - 08.2016
- Served fresh meals to residents in a timely manner
- Provided a caring attitude and great work ethic to better serve residents
- Provided an exceptional dining experience by maintaining a clean dining environment and building a positive rapport with residents
Manager
Borders Books and Music
06.1997 - 07.2007
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Master of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH09-2014
Bachelor of Science - Business Administration
Hesser College
Manchester, NH05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
Timeline
Server
IHOP
12.2024 - Current
Donation Processor
KARM Thrift Stores
05.2020 - 11.2024
Server
Bentley Commons at Bedford
05.2010 - 08.2016
Manager
Borders Books and Music
06.1997 - 07.2007
Master of Arts - Creative Writing
Southern New Hampshire University
Bachelor of Science - Business Administration
Hesser College
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