Adaptable and detail-oriented with a background in customer service and staff supervision. Committed to fostering a positive environment and enhancing operational workflows through effective problem solving and training initiatives.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Breakout Games
Chattanooga
08.2022 - 01.2026
Assisted in managing daily operations and ensuring smooth workflow.
Trained staff on customer service best practices and how to run engaging games.
Oversaw inventory management, ensuring supplies met operational needs efficiently.
Resolved customer inquiries and concerns to maintain high satisfaction levels.
Supervised daily operations including scheduling shifts, assigning duties.
Facilitated engaging gameplay experiences for diverse participant groups.
Educated guests on company, game, and safety rules.
Recruited qualified candidates for open positions within the organization.
Camp Counselor
McCallie School
Chattanooga
06.2019 - 07.2022
Communicated with parents about campers' activities, and reported concerns and suggestions to my supervisor.
Led groups of children safely through a variety of camp activities.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Worked with children of varying ages, interests, skills, and developmental levels.
Floated between departments to assess needs and manage small tasks as assigned.
Participated in pre-production planning, such as scheduling, location scouting, and equipment rental.
Adjunct Concepts of Wellness Professor at Chattanooga State Community CollegeAdjunct Concepts of Wellness Professor at Chattanooga State Community College