Sarah Rager
Lebanon,TN
Summary
Dynamic leader with a proven track record, enhancing production rates and surpassing sales goals by 30%. Specializes in logistics management and excels in team leadership, demonstrating exceptional relationship building and management. Skilled in driving sales and fostering customer relations, consistently achieving and exceeding employer-desired outcomes.
Overview
15
15
years of professional experience
Work History
Branch Coordinator Inside Sales
Royal Truck Body
09.2023 - Current
- Ordered supplies, created purchase orders and entered orders into inventory.
- Balanced operational awareness with customer focus.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Remained calm and professional in stressful situations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Updated accounts and maintained long-term relationships with clients.
- Surpassed sales goals by 30% annually with implementation of diverse sales tools and strategies.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
POS Helpdesk Coordinator
Genesco
01.2023 - 07.2023
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Project Manager
Oliver Hospitality
10.2022 - 01.2023
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Coordinator
Dollar General
12.2019 - 10.2022
- Called 20 stores a week to coordinate the remodel, deliveries, and schedule.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Photocopied, distributed and emailed documents to project managers.
- Created job files for each project and maintained current data in each file.
- Kept corporate and client information confidential, adhering to data safety measures.
- Responded to requests for information on materials to inquiring parties.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on progress, and technical problems.
Salon Manager
South Beach Tanning Salon
10.2017 - 11.2019
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained general appointment calendar and set shift schedules for 10+ employees.
Bar Restaurant Manager
Logan's Roadhouse
07.2010 - 01.2017
- Managed a staff of 50+ employees.
- Managed in numerous of different locations around Nashville and exceeded goals.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
High School Diploma -
Mount Juliet High School
Mt Juliet, TN12-2003
Skills
- Logistics management
- Staff training and mentoring
- Customer relations
- Sales prospecting
- Drive sales
- Closing sales
- Continuous improvement
- Relationship building and management
- Excels in team leadership
- Attention to detail
- Strong interpersonal skills
- Delivery fleet management
Timeline
Branch Coordinator Inside Sales
Royal Truck Body
09.2023 - Current
POS Helpdesk Coordinator
Genesco
01.2023 - 07.2023
Project Manager
Oliver Hospitality
10.2022 - 01.2023
Project Coordinator
Dollar General
12.2019 - 10.2022
Salon Manager
South Beach Tanning Salon
10.2017 - 11.2019
Bar Restaurant Manager
Logan's Roadhouse
07.2010 - 01.2017
High School Diploma -
Mount Juliet High School
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