Sarah Smith
Sparta
Summary
Dedicated and focused and excels at prioritizing, completing multiple task simultaneously and accurately and following through to achieve project goals. Attention to detail and top-notch skills in oral and written communication. Skilled at researching and resolving problems. Effectively and clearly communicates instructions, ideas department procedures and policies.
Overview
9
9
years of professional experience
Work History
Client Frontline Support
Truist
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted department by working time sensitive escalations via escalation forms.
Customer Service Representative
Truist
05.2019 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Shipper
Edmar Floor Care
04.2016 - 05.2019
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Reduced order processing time with diligent organization of products and accurate documentation.
- Managed inventory control, verifying quantities received against invoices and updating system records accordingly.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
Customer Service Representative
EasyMoney
03.2015 - 05.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
White County High School
Sparta, TN05.2014
Skills
- Computer Literacy
- Fraud Detection Techniques
- Data Collection
- Product Knowledge
- Project Management Abilities
- Problem Resolution
- Research
- Multi-Line Phone Talent
Timeline
Client Frontline Support
Truist
10.2021 - Current
Customer Service Representative
Truist
05.2019 - 10.2021
Warehouse Shipper
Edmar Floor Care
04.2016 - 05.2019
Customer Service Representative
EasyMoney
03.2015 - 05.2016
High School Diploma -
White County High School
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