Sarai Moreno
Knoxville
Summary
Seasoned Jewelry Store Manager with background in overseeing daily operations, sales, and customer service. Demonstrated strengths include product knowledge, inventory management, and strategic planning. Known for fostering strong relationships with clients and staff, driving store growth through innovative marketing strategies. In previous roles, contributed to increased customer satisfaction and store profitability.
Overview
13
13
years of professional experience
Work History
Jewelry Store Manager
LA Jewelers
Morristown
2019.03 - Current
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Reviewed purchase orders prior to submission in order to ensure accuracy of information provided by vendors.
- Processed payments using POS systems accurately and securely.
- Collaborated closely with marketing department on advertising campaigns designed to generate interest in jewelry products.
- Investigated customer complaints regarding quality or dissatisfaction with purchased items promptly.
- Coordinated with suppliers on delivery timescales for new shipments of jewelry collections.
- Researched competitive pricing information from other local retailers to ensure prices remain competitive.
- Analyzed customer feedback to improve product quality and design.
- Responded promptly and professionally to emails and phone calls from customers seeking assistance or advice.
- Implemented effective merchandising techniques to promote products within the store environment.
- Monitored inventory levels and placed orders with vendors to restock merchandise as needed.
- Managed a team of jewelry sales associates to ensure customer satisfaction and successful sales.
- Assisted customers in selecting items that best suited their needs while meeting monthly sales goals.
- Planned weekly meetings with staff members to review objectives, discuss current issues, and motivate employees.
- Created daily work schedules for staff members to maximize efficiency and productivity.
- Performed opening and closing duties such as counting money in the register drawer, setting alarms.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of display cases and other areas throughout the store.
- Organized displays to maximize visibility of merchandise and attract potential buyers.
- Resolved customer complaints promptly and professionally.
- Processed payments using cash register system accurately and efficiently.
- Tracked special orders from vendors ensuring timely delivery.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Prepared documents such as purchase orders, invoices and bills of sale.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided excellent customer service by answering customer questions and helping them select the perfect piece of jewelry.
Certified Nursing Assistant
Regency Park Assisted Living
Dalton
2012.02 - 2019.03
Education
High School Diploma -
Phoenix High School
Dalton , GA2010-05
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Effective communication
- Store operations
- Managing operations and efficiency
- Adaptability and flexibility
- Bilingual communication
- Team leadership
Timeline
Jewelry Store Manager
LA Jewelers
2019.03 - Current
Certified Nursing Assistant
Regency Park Assisted Living
2012.02 - 2019.03
High School Diploma -
Phoenix High School