Saran R

Experienced ServiceNow Developer skilled in designing, implementing, and optimizing solutions. Proven track record of delivering roadmap items on time, taking ownership of tasks, and mentoring peers for increased efficiency. Proficient in developing and automating business-critical applications, integrating external systems, and optimizing workflows for operational efficiency.

• Custom Application : Developed and successfully deployed the company's first App Engine Studio project to streamline issue resolution in store units, incorporating REST API integrations with external vendors and implementing IP restriction policies for security.
• Custom Widget Development : Built a dedicated approval page using ServiceNow widgets, enabling stakeholders to approve/reject multiple requests along the details with minimal clicks, significantly improving efficiency.
• Status Page Redesign : Enhanced ServiceNow's request status page by adding a dynamic tracking section, enabling requesters to view task progress, assignees, and post comments for direct communication with fulfiller's.
• CMDB Structuring : Contributed to structuring and implementing CSDM, optimizing infrastructure management.
• Portal Development : Migrated expense tracking from spreadsheets to a dedicated ServiceNow portal, featuring color-coded contract statuses, dynamic filtering by month/year, and CSV export functionality.
• Scheduled Jobs & Transform Maps Automation : Automated weekly user data imports using Transform Map APIs, eliminating manual intervention and ensuring accuracy.
• Infrastructure Automation : Integrated ServiceNow with Ansible for automated VM creation, reducing workload for the network team.

ServiceNow Certified Application Developer — In Progress (Expected July 2025)