SARANRAJ V
Chennai
Summary
Acompetent professional with 2.6yearsof experiencein theareasof Sales & Marketing, Team Management. Channel sales management and increasedsales througheffectiveplanning and managementskills.
Experience in developing sales strategies, Team and territory Sales management.
Overview
3
3
years of professional experience
Work History
Sales Associate
TATA Tele Services Limted
06.2023 - Current
- Closed 50 newSMEaccounts> 25no’ s/sme account.
- Responsible to collect the FST(First,Second &Third bill)
- Responsible for achieving Sales Targets,
- Corporate/Institutional Sales, Planning, Collections,
- Channel Management operations, Sales Promotion, Retention and resources management.
- Business development in terms of customers, new segments, corporate, and potential areas to keep the leadership in the market share.
- Identification of Agents in the new Areas.
Ensuring the retail visibility and product availability in all counters - Ensure support to agents – Pre & Post activities.
- Training and development of Sales team and retention of work force.
- Churn management and Retention.
- Resolving customer complaints through customer care team.
- Coordination between all departments.
- Carried out sales in different segments like Hotel Industry, IT industry & Financial Institutions.
- Responsible for Primary, Secondary and Tertiary
- Responsible for Providing Telecom Solutions for Enterprise Segments
- Regular Training and Development for all Direct and Vertical wise employees
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
VERZEO EDU-TECH
01.2022 - 03.2023
- Build and maintain relationships with individual customers.
- Provide exceptional customer service by understanding customer needs and offering suitable products.
- Achieve and exceed personal and team sales targets and goals.
- Track and report on sales performance metrics.
- Explain product features, benefits, and usage to customers.
- Identify and pursue new sales opportunities through various channels such as cold calling, email marketing, and in-person interactions.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Provide after-sales support to ensure customer satisfaction.
- Share best practices and insights with team members.
Education
M.Com - Accounts & Commerce
Thiruvalluvar University
2021
B.Com - Accounts & Commerce
Thiruvalluvar University
2019
Skills
- Key Account Management
- Enterprise Distributor Handling
- Direct Sales Team Leadership
- Customer Relationship Management
- Sales Strategy Development
Product Handle
- ILL
- MPLS
- SDWAN
- Smartflo colud telephony
- Watsapp omnichannel
- PRI
- SIP/Cloud Sip
- Microsoft 365
- True Caller
Accomplishments
- WhatsApp Business Solution:Successfully onboarded 60+ small and medium-sized businesses (SMBs) to WhatsApp Business API.
- Increased client engagement rates by 60% through personalized messaging campaigns and automated customer service solutions.
- Achieved a 25% growth in sales conversion by integrating WhatsApp with CRM systems for seamless lead management.
- Truecaller for Business:Onboarded 10+ enterprises to Truecaller Verified Business solutions, enhancing their caller identification and brand trust.
- Boosted customer call pick-up rates by 45% with verified business caller IDs, leading to a significant reduction in missed leads.
- Conducted training sessions for 10+ sales teams to leverage Truecaller's features, resulting in a 35% increase in customer engagement.
- Smartflo Cloud Telephony:Managed to implement Smartflo cloud telephony solutions across 70+ companies, improving their customer support efficiency.
- Enabled businesses to reduce operational costs by 30% by shifting from traditional phone systems to cloud-based solutions.
- Enhanced client satisfaction scores by 40% by optimizing call routing, IVR systems, and real-time analytics, dialer, Broadcasting, Integration support.
Languages
English
Hindi
Tamil
Kannada
Timeline
Sales Associate
TATA Tele Services Limted
06.2023 - Current
Sales Associate
VERZEO EDU-TECH
01.2022 - 03.2023
M.Com - Accounts & Commerce
Thiruvalluvar University
B.Com - Accounts & Commerce
Thiruvalluvar University