Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARAVANA SIVAKUMAR

Senior Implementation analyst
Chennai

Summary

Results-oriented professional with over 5 years of diverse experience across multiple domains, specializing in stakeholder engagement, data-driven insights, and process optimization. Proven ability to translate complex business needs into actionable solutions, foster client success, and drive customer experience & retention. Skilled in Salesforce, JIRA, Tableau, and SQL, adept at collaborating across cross-functional teams to deliver data-driven results.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Implementation Analyst

Athenahealth Technologies Pvt Ltd
Chennai
06.2022 - Current
  • Translated stakeholder inputs into user stories by leading requirement sessions, ensuring technical teams had clear, actionable deliverables aligned with business priorities.
  • Collaborated closely with cross-functional teams to design scalable, user-centric solutions for EHR systems, streamlining data migration workflows and improving overall implementation efficiency.
  • Led sprint reviews and backlog refinement sessions with product owners, fostering alignment between technical deliverables and evolving business needs.
  • Developed comprehensive process documentation and training materials, ensuring smooth adoption of new functionalities and empowering end-users with clear guidance.
  • Served as the Subject Matter Expert (SME) for complex client escalations, proactively driving resolution while maintaining a strong focus on empathy, accountability, and client satisfaction.
  • Led end-to-end implementation of AthenaOne EHR systems for multi-specialty practices, ensuring timely and quality-driven deployments.
  • Gathered client requirements through discovery calls and conducted gap analysis to configure clinical workflows aligned with practice needs.
  • Collaborated with interface teams to set up HL7 integrations, labs, imaging, and ePrescribing workflows, ensuring data accuracy and regulatory compliance.
  • Created SOPs, workflow documentation, and user guides for clients post-deployment to support self-sufficiency and long-term success.
  • Delivered performance reports and milestone tracking updates to stakeholders, ensuring transparency and proactive issue management.

Operations Officer

Citicorp Services India Pvt Ltd
Chennai
12.2019 - 06.2022
  • Streamlined workflows and recommended improvements to optimize service delivery and minimize operational risks.
  • Analyzed KPIs and presented actionable insights to leadership to support decision-making.
  • Designed onboarding and training modules to ensure efficient knowledge transfer and team alignment.
  • Processed high-volume domestic and international transactions, including ACH, wire transfers, and check clearings, ensuring compliance with federal banking regulations.
  • Handled escalated customer service issues related to account maintenance, wire instructions, fraud alerts, and transaction reversals.
  • Investigated client-reported account discrepancies and unauthorized transactions, identifying patterns indicative of fraud or misuse.
  • Collaborated with fraud prevention teams and compliance units to analyze suspicious activities and recommend appropriate account actions.
  • Processed chargebacks, reversals, and provisional credits in alignment with regulatory requirements (Reg E, Reg Z).
  • Escalated high-risk cases to risk and legal teams with well-documented evidence and action recommendations.

Retail Analyst

Amazon Development Center
Chennai
05.2017 - 11.2019
  • Provided analytical support to improve pricing strategies and customer experience.
  • Collaborated with onshore partners to onboard new retail clients to the platform.
  • Supported internal reporting and product service improvements.
  • Conducted regular competitor analysis to monitor product assortment, pricing trends, and promotional strategies in the retail market.
  • Identified price discrepancies and recommended adjustments to maintain competitive positioning and drive sales performance.
  • Utilized internal pricing tools and competitor websites to gather real-time data, supporting dynamic pricing decisions.

Customer Support Associate

Sutherland Global Services
Chennai
08.2016 - 05.2017
  • Provided front-line customer service and conducted feedback analysis for process optimization.
  • Trained new hires on service protocols and resolution strategies.
  • Processed and tracked prior authorization requests for medical procedures, medications, and diagnostic tests across multiple payers.
  • Verified patient eligibility and insurance benefits to ensure appropriate coverage.
  • Collaborated with providers, payers, and patients to gather necessary documentation for timely approval.
  • Reduced denial rates by proactively identifying and addressing common authorization pitfalls.

Education

B.E. - Mechanical Engineering, EEE

Saveetha University
Chennai
05.2012 - 06.2016

Skills

AthenaOne EHR Implementation

HL7 Integration & ePrescribing Workflows

Regulatory Compliance (HIPAA, Reg E, Reg Z)

Data Interpretation for Business Strategy

SQL & MS Excel (Pivot Tables, VLOOKUP)

Client & Stakeholder Management

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Certification

PMP (pursuing)

Timeline

PMP (pursuing)

05-2025

Senior Implementation Analyst

Athenahealth Technologies Pvt Ltd
06.2022 - Current

Operations Officer

Citicorp Services India Pvt Ltd
12.2019 - 06.2022

Retail Analyst

Amazon Development Center
05.2017 - 11.2019

Customer Support Associate

Sutherland Global Services
08.2016 - 05.2017

B.E. - Mechanical Engineering, EEE

Saveetha University
05.2012 - 06.2016

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SARAVANA SIVAKUMARSenior Implementation analyst