S K SARAVANA KUMAR

Client : Sedgwick Claims Management Services

Industry : Insurance / Third Party administration

Roles & Responsibilities:

• Performed Hana (2.00.059.04 – 2.00.079.01) and Sybase database (16.0 SP03 PL13 – 16.0 SP04 PL06 HF1) upgrade.
• Performed Hana DB Client version (1.00.120.057 – 2.22.027).
• Enabled Replication setup by Registering Hana secondary and DR site system to primary site.
• Performed Java support package upgrade sp 30
• Supported daily operations of SAP systems, and production system health checks including DR replication monitoring.
• To monitor the solution manager alert and generating EWA report and work on the issues which is suggested by EWA report.
• Performed support package component installation and upgrade – (STPI and ST-A/PI).
• Performed kernel and host agent upgrades.
• Understanding of High Availability as well as disaster recovery strategies.
• Executed SAP Basis cutover activities, data validation, transport management, and post-Go-Live support, ensuring seamless transition to production.
• Participating activity like DR Drill, Daylight savings.
• Drafted database reorganization strategies to reduce hardware and operational waste.
• Updated SAP maintenance certificate and SSL certificate.
• Performed technical table housekeeping activity such as BALDAT, DBTABLOG and WBCROSSGT.
• Performed monthly patch maintenance (Windows Server) system.
• Monitoring and collecting key performance indicators like dialog average response time, Hit-Ratio, Swaps, Logs, Dumps, cancelled jobs etc and reporting the same.
• Performed system refresh from production to pre-production systems.
• Documented processes and procedures to improve operational efficiency.
• Resolved tickets and provided end-user support for various system-related issues.
• Checking Database, Operating System and SAP (daily) which includes operating system file system space monitoring, check all Application servers, alerts & system logs, background jobs, System locks, Update failures & ABAP Dump monitoring.
• Performed managed system configuration to enable EWA for new systems
• SAP Support Portal Activities - SSCR key, Creating OSS tickets, OSS connection management, searching SAP notes, checking PAM and Maintenance planner and software downloads.
• All SAP BASIS Activities – RFC Administration, TMS, Client Copy, System and Performance monitoring and troubleshooting, Profile and User Parameters, Post Go Live support, Creating and monitoring Background jobs, Spool Administration, Client Administration, User Administration, Client transport, Client Export, OS Basic Administration and Logon Groups.