Saravanan C S
Technical Lead
Chennai
Summary
Dynamic Technical Lead with a proven track record at Tata Consultancy Services Ltd, excelling in incident management and order tracking. Skilled in Service Now and Splunk alert monitoring, I fostered strong team relationships, enhancing customer satisfaction and operational efficiency. Committed to delivering exceptional results through effective project leadership and problem-solving.
Overview
11
11
years of professional experience
Work History
Technical Lead
Tata Consultancy Services Ltd
Chennai, India
10.2015 - Current
- Incident Management in Service Now - Incident Creation / Resolution, Dashboard Creation / Monitoring, Report Management, Tracking Acknowledgement / Resolution SLA
- Order Management Session (IBM Console)- Order tracking, Invoice adjustment / Refund, Order Cancellation
- E-Commerce - Daily Site verification for rich customer experience, PROMO code Validation, Splunk alert monitoring
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
Assistant Manager
HDFC Bank
Chennai, India
01.2015 - 08.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Computer Science And Engineering
P R Engineering College
Thanjavur, India 04.2001 -
Skills
Service Now Management
Order Management system in IBM Console
Splunk Alert monitoring
Technical mentoring
Quality assurance
Timeline
Technical Lead
Tata Consultancy Services Ltd
10.2015 - Current
Assistant Manager
HDFC Bank
01.2015 - 08.2015
Bachelor of Science - Computer Science And Engineering
P R Engineering College
04.2001 -