Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Saravanan Gopal

Senior Analyst
Chennai,tamilnadu

Summary

Results-driven Senior Analyst with 10+ years of experience specializing in demand supply and fulfillment. Expertise in analyzing complex data sets to optimize supply chain processes, forecast demand, and enhance fulfillment efficiency. Proven track record of delivering actionable insights that drive strategic decision-making and improve operational performance. Highly proficient in data analysis tools, including MS Excel, PPT and data visualization software. Adapt at collaborating with cross-functional teams to ensure data-driven solutions align with business objectives.

Overview

16
16
years of professional experience

Work History

Senior Operations Analyst

COGNIZANT TECHNOLOGY SOLUTIONS
CHENNAI
06.2013 - Current
  • Managed Resource Deployment & Demand Fulfilment for the Banking Financial Services (BFS) & Insurance (INS) vertical (Offshore) by effectively utilizing available internal bench resources of about 1500+ employees.
  • Achieved 80% improvement in resource utilization efficiency, leading to a 65% reduction in project turnaround time, and contributing to a 90% increase in client satisfaction scores.
  • Optimized resource allocation to meet the demands of over 200+ projects monthly, maintaining an average on-time delivery rate of 75%.
  • Achieved a 40% reduction in operational costs by implementing strategic resource management and enhancing processes.
  • Increased resource utilization by 80% by developing and implementing a dynamic resource planning model, resulting in more efficient project staffing and reduced bench time.
  • Coordinated with Business Unit Heads, Delivery Managers, and Practice Leaders to develop and implement strategic fulfilment plans, ensuring that all demands within the Financial Services & Insurance (FSI) vertical were met or exceeded.
  • Successfully fulfilled 60% of demand requirements by aligning resource allocation strategies with business objectives, resulting in improved project delivery timelines.
  • Implemented tailored strategies that led to a 30% increase in resource efficiency and a 20% reduction in fulfilment time for high-priority projects.
  • Collaborated across departments to proactively address potential resourcing challenges, maintaining an average demand fulfilment rate of 77% across all projects.
  • Anticipated opportunities by organizing regular meetings with project and operations teams to identify potential areas for deploying and sharing bench resources.
  • Increased resource utilization by 30% through proactive identification and deployment of bench resources across 200+ projects.
  • Facilitated 4 meetings per month with project and operations teams to streamline resource sharing and address emerging needs.
  • Reduced idle time for bench resources by 40% by effectively matching available skills with upcoming project requirements and operational needs.
  • Managed the timely escalation of resource issues, including multiple rejections, Performance Improvement Plans (PIP), absconding cases, and Background Verification (BGV) discrepancies.
  • Reduced resolution time for escalated issues by 40% through effective communication and prompt action, ensuring minimal disruption to project operations.
  • Handled 2 to 3 cases of resource-related issues monthly, coordinating with HR and project teams to address and resolve concerns efficiently.
  • Validated and consolidated operational manpower requirements by assessing project needs and resource availability, determining the most effective fulfilment mode.
  • Decided on the fulfilment mode for 1000+ demands of manpower needs, choosing between internal resource supply and external hiring based on project requirements and internal capacity.
  • Streamlined the fulfilment process, resulting in a 50% increase in timely resource allocation and a 80% reduction in external hiring costs.
  • Collaborated with HR and project managers to ensure optimal resource deployment, addressing 700+ manpower requirements monthly and maintaining an average fulfilment rate of 60%.
  • Managed bench resources by preparing and maintaining Management Information System (MIS) reports for future releases and bench/buffer resources.
  • Developed and updated MIS reports on a weekly basis, tracking 1500+ bench resources and identifying potential future allocations.
  • Enhanced resource planning by analyzing bench and buffer resource data, resulting in a 60% improvement in resource readiness and availability for upcoming projects.

Process Specialist- Voice

COGNIZANT TECHNOLOGY SOLUTIONS
09.2011 - 05.2013
  • I began my career at Cognizant as a Senior process executive (SPE), focusing on the US Healthcare medical billing at Assurant Health project. In this role, I was responsible for verifying claim statuses, checking patient eligibility, and providing information about patient benefits to healthcare providers.
  • I managed a team of approximately 25-30 associates, where I was responsible for auditing and evaluating their calls based on quality parameters provided by our client. The scores and feedback I provided played a significant role in their Key Result Areas (KRA).
  • Provided feedback to associates, conducted root cause analysis, and implemented corrective and preventive actions to eliminate errors and improve performance
  • Provided mentorship and guidance to associates to support their professional development and performance improvement.

Senior Credit and Collections Representative

DELL SERVICES INDIA PVT LTD (PEROT SYSTEMS)
03.2010 - 08.2011
  • Worked as an Accounts Receivable Representative, functioning as an offshore billing department for US healthcare providers."Assigning claims to associates based on their capability & skills.
  • It’s a voice-based process where we contact US insurance companies to obtain payments for outstanding claims on behalf of our providers.
  • Provided on-the-job training to new associates, covering process details and daily activities.

Senior Customer Support Officer- Voice

ALLSEC TECHNOLOGIES LTD
04.2008 - 02.2010
  • It’s a B2C sales process where we sell protection plans to existing credit card users of HSBC Bank, with daily and hourly sales targets to meet.
  • Handled a diverse range of customers, which enhanced my call handling skills.
  • Understood and explained product details to customers, successfully selling the product.
  • Developed marketing skills through direct customer interaction.
  • Gained valuable experience working in a high-pressure environment.

Education

MBA (HRM) - Human Resources Management

Pondicherry University Twinning Program
04-2013

BBA -

Loyola College
04-2008

Skills

  • Demand Planning & Forecasting
  • Supply Chain Optimization
  • Inventory Management
  • Data Analysis & Reporting
  • Process Improvement
  • Business Intelligence (BI) Tools (eg Power BI)
  • Statistical Analysis & Modeling (eg MS Excel)
  • Supply Chain Analytics
  • Fulfillment Strategy Development
  • Cost-Benefit Analysis
  • Stakeholder Management
  • Project Management
  • Risk Management & Mitigation
  • Vendor & Supplier Relationship Management
  • Capacity Planning
  • Cross-Functional Collaboration
  • Process Automation & Optimization

Timeline

Senior Operations Analyst

COGNIZANT TECHNOLOGY SOLUTIONS
06.2013 - Current

Process Specialist- Voice

COGNIZANT TECHNOLOGY SOLUTIONS
09.2011 - 05.2013

Senior Credit and Collections Representative

DELL SERVICES INDIA PVT LTD (PEROT SYSTEMS)
03.2010 - 08.2011

Senior Customer Support Officer- Voice

ALLSEC TECHNOLOGIES LTD
04.2008 - 02.2010

MBA (HRM) - Human Resources Management

Pondicherry University Twinning Program

BBA -

Loyola College

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Saravanan GopalSenior Analyst