Saravanan.M
Chennai, Palavakkam
Summary
Experienced Office Manager and administration professional with 15+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Casagrand Builder Pvt Ltd
06.2022 - Current
- Monitored sales team performance and provided effective training to help each reach targets.
- Raised customer satisfaction helping to build lasting relationships with customers.
- Met with insurance agents on a weekly basis to discuss techniques for overcoming objections and closing deals.
- Worked closely with tele sales agents, using persuasive communication skills and customer relations expertise to close deals with final expense clients.
- Managed 12 individuals while leading startup of defined sales region.
- Trained, managed and motivated team of 15 bilingual staff handling clients with possible closures & active accounts.
- Oversaw operations for tele sales/bilingual department.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Lead General Manager
Paulsons Pvt Ltd
11.2020 - 05.2022
- Collaborated in development of strategic planning activities to recommend and implement organizational changes and improvements procedures.
- Plan and monitor the daily business activity to ensure smooth progress.
- Liaise with superior to make decisions for operational activities and set strategic goals.
- Supervise staff from different departments and provide constructive feedback.
- Manage procurement processes and coordinate material and resources allocation.
- Revise and/or formulate policies and promote their implementation.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Design and implement comprehensive marketing strategies to create awareness of the company’s business activities.
- Supervise the department and provide guidance and feedback to staff.
- Monitor progress and submit performance reports.
- Maintained up-to-date knowledge regarding industry trends and best practices in order to drive informed decision-making at the executive level.
General Manager
Cavinkare Pvt Ltd
01.2017 - 03.2020
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Motivated and supported field workers completing work to increase work quality and efficiency.
- Assigned work to employees based on project requirements and individual team member strengths.
- Increased overall team efficiency and productivity.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Evaluate overall performance by gathering, analyzing and interpreting data.
General Manager
R&R Salon Pvt Ltd
05.2015 - 12.2016
- Regular execution and monitoring of employees’ performance evaluations and improvement plans.
- To encourage and motivate all staff to maximum potential, both technically and professionally for their individual benefit and future growth of the company.
- Effectively manage employee turnover.
- Channelize operations of store Implementation of all standard SOPs (Standard Operating Procedures).
- Maintain outstanding standards of Customer Services at the Spa products.
- CLIENT RELATIONSHIP MANAGEMENT: Interacting with customers on shop floor for effective resolution of customer grievances and obtaining the feedback.
- Maximizing customer satisfaction matrices by providing pre & post sale assistance and achieving delivery and quality norms.
Assistant Restaurant Manager
Pizza Hut , Pizzeria Franchise Pvt Ltd
03.2008 - 05.2015
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Analyzed daily sales figures and developed strategies to increase sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Responsible for maintaining high cleanliness and hygiene standards at all times.
- Responsible for handling emergency situations.
- Ensure that the customer receives quality and great tasting food at all times.
- Accountable for handling daily inventory to standards in order to control costs. Responsible for maintaining daily labor hours and daily deployment.
- Check safety and security standards at all times.
- Minimize the wastage by following high prep levels and by accurate forecast.
- Engage with customers to learn about their feedback and experience and respond to them accordingly.
- Responsible for generating and maintaining daily reports.
- Coordinating with other departments for smooth operations.
- Coach & support the team to encourage teamwork and complete all duties assigned.
- Appreciate and recognize the team members to drive in the recognition culture.
- Responsible for the daily and monthly audit done in inventory and cash registers.
- Set tasks for the team and follow up whether the team completes within the time frame.
- Conduct one on one training for the team members. Coach & support the team for being customer maniac.
Education
Bachelor of Arts - Chennai
Annamalai University
Chennai06.2023
Skills
- Skilled manager
- Insurance sales strategy
- Bilingual in Tamil & English effective oral and written skills
- Managerial finance
- Leader of departmental personnel services and staff training
- Received recognition from past employers for work ethic; will employ high energy level, attention to detail to a new job setting
- Able to track multiple tasks and complete promptly and accurately
- Marketing and sales expertise
- Successfully managed to work while attending school full time and engaged in volunteer work around the community
Timeline
Deputy Manager
Casagrand Builder Pvt Ltd
06.2022 - Current
Lead General Manager
Paulsons Pvt Ltd
11.2020 - 05.2022
General Manager
Cavinkare Pvt Ltd
01.2017 - 03.2020
General Manager
R&R Salon Pvt Ltd
05.2015 - 12.2016
Assistant Restaurant Manager
Pizza Hut , Pizzeria Franchise Pvt Ltd
03.2008 - 05.2015
Bachelor of Arts - Chennai
Annamalai University
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