Sasidharan Baskaran
Operations
Puducherry
Summary
Business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision-making and adaptive to changing business needs.
Overview
10
10
years of professional experience
Work History
Sole Proprietor (Import & Export )
VB INTERNATIONAL EXPORT
06.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Entered income and expense details into business databases to track purchases and address variances.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
Management Trainee
EMPIRE INC HOLDINGS PTE LTD SINGAPORE
01.2021 - 01.2022
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
Assistant Chief Delight Officer
Rebel Foods (Formerly Faasos)
01.2018 - 06.2020
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Reduced waste and optimized resource use by implementing food waste tracking system.
Associate Restaurant Manager
Domino's Pizza
07.2015 - 11.2016
- Managed daily restaurant operations, maintaining high standards of cleanliness, food quality, and service excellence.
- Assisted in recruiting top talent for various roles within the restaurant, contributing to a highly skilled workforce committed to delivering exceptional service levels.
- Improved customer satisfaction by implementing new service protocols and staff training.
- Consistently exceeded sales targets through proactive guest engagement and upselling strategies.
- Resolved customer concerns in a timely manner to promote positive experiences and ensure repeat business.
- Streamlined operations by optimizing scheduling, inventory management, and cost control measures.
Education
Post Graduate Diploma in Management - Business Management
Greatlakes Institute Of Management
Gurgaon, India 04.2001 -
Bachelor of Science - Hotel Management & Catering Science
Vinayaka Missions University
Salem, India 04.2001 -
Skills
Business development
Purchasing and planning
Cost analysis and savings
Business growth and retention
Timeline
Sole Proprietor (Import & Export )
VB INTERNATIONAL EXPORT
06.2022 - Current
Management Trainee
EMPIRE INC HOLDINGS PTE LTD SINGAPORE
01.2021 - 01.2022
Assistant Chief Delight Officer
Rebel Foods (Formerly Faasos)
01.2018 - 06.2020
Associate Restaurant Manager
Domino's Pizza
07.2015 - 11.2016
Post Graduate Diploma in Management - Business Management
Greatlakes Institute Of Management
04.2001 -
Bachelor of Science - Hotel Management & Catering Science
Vinayaka Missions University
04.2001 -
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