SASIKALA ARUMUGAM
Senior Analyst
Chennai
Summary
Seeking Challenging Assignments in, Process and Operations Management within a Growth Oriented Organization.
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
Overview
6
6
years of professional experience
Work History
Senior Process Analyst
TATA Consultancy Services
4 2022 - Current
- BFSI Commercial Banking Serving theBank of Ireland (BOI) project - KYC Process.
- Updating customers information in KYC application for KYC review to assess the type of risks.
- Providing a final AML risk rating for the customer to determine the level of due diligence required for the customer before they are onboarded.
- Allocating the cases to respective Team Members accordingly, Consolidating the production report to Client.
- Prepared and mailed to vendors, processed payments and documented account updates, also validated all incoming and outgoing documentation from payment requests.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients.
- Prepared and update Vendor files including tax and insurance information
- Quality Check done internally to spot errors and handled the team with TL Perspective
- Connected with Clients during SOD lead calls to deliver process updates and daily activity to team members.
- Creating weekly & monthly status report of all BU's & tracking MT respectively.
Associate
Firstsource Solutions
03.2020 - 03.2022
- Loan processing by handling calls with employer human resources to Verify Customer Employment and income as per Paystub provided and Clearing Condition
- Responsible for collecting and verifying all documentation required for loan submission is complete and in compliance
- Responsible for review of underwriting conditions and gathering of documentation need for underwriting
- Given training for new joiners on batch & managing team till the team go on live
- Checking on daily inflow and assigned the loan cases to team based on TAT and aging
- Worked in internal QC team to spot errors and helping team to rectify their errors
- Reporting to all TLs on daily and Weekly basis on production, Quality and Pending loans.
Operations Accountant
Wells Fargo
07.2018 - 01.2019
- Handling, Issuing chargeback for VISA debits cards & Fraud Dispute reason codes
- Processed chargeback claims and resubmissions with charge by evaluating disputes taking place when a merchant requires chargeback
- Analyze disputes and follow procedures accurately to take appropriate actions with deadlines
- Identification of fraud by using the applications DAT and Hogan
- Auditing the claims with Reg E guidelines and providing feedback to the agents.
Education
M.Com -
Institute of Distance Edu - University of Madras
MBA -
St. Joseph's College of Engineering
BBA - undefined
SDNB Vaishnav for Women
HSC - undefined
Holy Prince Matriculation Hr. Sec School
SSLC -
Holy Prince Matriculation Hr. Sec School
Skills
Manual Migration
Projects
- MBA project on WORKING CAPITAL MANAGEMENT at Ashok Leyland.
- MBA project on BRAND POSITIONING of TNPL Copier in Tamil Nadu Newsprint's and Papers Limited.
- BBA project on CUSTOMER SATISFACTION on Mobiles Usage among Different Age Groups.
Accomplishments
- Achieved 99% Service Level Agreement (SLA) for release and issues resolution.
- Received Client award for establishing and maintaining the Quality & Productivity with SLA.
Disclaimer
I certify that the information provided above is accurate to the best of my knowledge and I take responsibility for its veracity.
Timeline
Associate
Firstsource Solutions
03.2020 - 03.2022
Operations Accountant
Wells Fargo
07.2018 - 01.2019
Senior Process Analyst
TATA Consultancy Services
4 2022 - Current
M.Com -
Institute of Distance Edu - University of Madras
MBA -
St. Joseph's College of Engineering
BBA - undefined
SDNB Vaishnav for Women
HSC - undefined
Holy Prince Matriculation Hr. Sec School
SSLC -
Holy Prince Matriculation Hr. Sec School