Satheeskumar G
Service Engineer
No. 4/490, Mariyamman Kovil St, Guruvareddiyur PO, Anthiyur TK, Erode
Summary
Dynamic Service Engineer with a proven track record at Vivo, excelling in customer service and technical problem-solving. Enhanced service quality through continuous learning and effective communication, leading to improved customer satisfaction. Recognized for adaptability and teamwork, consistently delivering exceptional support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Engineer
VIVO - Fangs Technology Pvt Ltd
09.2020 - Current
- Maintained excellent customer relations by providing clear explanations of service processes and repair outcomes, ensuring client understanding and satisfaction.
- Enhanced the overall efficiency of the mobile service team through active participation in process improvement initiatives and implementation of best practices.
- Reduced equipment malfunctions with proactive maintenance checks, ensuring optimal functionality of mobile devices.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions to mobile service problems.
- Minimized the need for repeat visits by thoroughly testing repaired devices before returning them to customers.
- Improved overall team performance by sharing knowledge and expertise with fellow Mobile Service Engineers through regular training sessions.
Service Centre In-Charge
VIVO - Fangs Technology Pvt Ltd
03.2019 - 10.2019
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Service Engineer
VIVO - Fangs Technology Pvt Ltd
11.2017 - 02.2019
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Mobile Sales & Service
KG Mobiles
01.2011 - 08.2017
- Expertise in Mobile Sales & Service
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
Education
B.Com - Commerce
Annamalai University
Chidambaram 04.2001 -
Skills
Proficient in Technical Skills
Friendly, positive attitude
Flexible and adaptable
Multitasking Abilities
Skilled in Customer service
Teamwork and collaboration
Problem-solving
Team management
Timeline
Service Engineer
VIVO - Fangs Technology Pvt Ltd
09.2020 - Current
Service Centre In-Charge
VIVO - Fangs Technology Pvt Ltd
03.2019 - 10.2019
Service Engineer
VIVO - Fangs Technology Pvt Ltd
11.2017 - 02.2019
Mobile Sales & Service
KG Mobiles
01.2011 - 08.2017
B.Com - Commerce
Annamalai University
04.2001 -
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