SATHISH KUMAR

· Working as a contractor in “Lennox India Technology Center PVT LTD”

· Provided support for any issues within IT infrastructure like hardware issues with windows and mac system

. Monitored enterprise infrastructure using SolarWinds.

.provided security awareness to users to prevent phishing and compromises to maintain data integrity.

• · Provided technical assistance to customers on inbound tech support tech calls, chat and
• · email.
• · Used remote access to perform troubleshooting when needed.
• · Walked customers through step-by-step process for troubleshooting software issues.
• · Assisting customers with Anti-virus program installations and virus removals.
• · Used good problem-solving skills for troubleshooting problems.
• · Performed troubleshooting for issues like PC performance, Boot related issues, Blue
• · screen and black screen issues, Internet connectivity issues, configuration of email and
• · router settings, printer issues and so on.

• Provided first-level technical support to Barclays employees, resolving issues related to PC performance, boot failures, and system errors (e.g., Blue Screen and Black Screen).
• Diagnosed and troubleshot internet connectivity issues, ensuring minimal downtime and smooth user experience.
• Assisted with configuration and troubleshooting of email clients, router settings, and network connections.
• Supported end-users with printer setup, connectivity, and functionality issues (both local and networked devices).
• Ensured timely documentation and escalation of unresolved issues in accordance with company protocols.
• Delivered high-quality customer service while maintaining SLA adherence and issue resolution targets.