SATHISHKUMAR S

In Robotic Process Automation (RPA), playing the BA role as a Business Analyst playing a role in bridging the gap between business needs and technical solutions.

1. Requirement Gathering & Process Analysis

Identifying and analyzing the automation process.

• Working with stakeholders to understand pain points and automation opportunities.

2. Solution Design & Documentation

• Define business requirements and translate them into functional specifications.

• Create Process Design Documents (PDDs) and work with developers on Solution Design Documents (SDDs).

• Ensure that automation aligns with business goals and compliance requirements.

3. Collaboration with RPA Developers

• Act as a liaison between business users and RPA developers.

• Clarify requirements and provide process details to developers.

• Support developers in handling exceptions and business rule configurations.

4. Testing & Validation

• Support User Acceptance Testing (UAT) to ensure automation meets business needs.

• Validate bot performance against predefined success criteria.

• Identify defects and collaborate with developers for resolution.

5. Change Management & Stakeholder Communication

• Communicate automation benefits and changes to business users.

• Provide training and documentation to end-users for smooth transition.

• Gather feedback and suggest enhancements for continuous improvement.

6. Post-Implementation Support & Monitoring

• Monitor bot performance and handle post-deployment issues.

• Gather insights for future automation improvements.

• Assist in measuring ROI and automation success.

• Document workflow is designed.

• Conducting feasibility analysis and assess automation benefits.

• Spearheaded a cross-functional team of 14 that mapped and documented core banking processes for potential RPA with an accuracy rate of 99%, resulting in a possible increase in process efficiency
• We involve in automation processing with the support of Automation Tool Blueprism and UiPath
• Driving the team for migrating project from Blueprism to UiPath to automate the solutions for identity access management line of business
• Acting as SPOC for client ‘BNYM’ and developers, involving in complete SDLC, collaborated with RPA developers to translate business needs into technical requirements for mainframe, windows, desktop and API automation platforms, enhancing operational functionalities for banking end-users
• Conduct periodic code reviews throughout development cycle to ensure compliance with established best practices/ standards
• Assignment of projects to developer along with timelines for development phase implementation
• Working closely with solution architect to get guidance with technical design and determine timeline for the bots
• Conduct periodic code reviews throughout development cycle to ensure compliance with best practices and discussion with team to complete the task before deadlines
• Deliver reports to management and LOB and stakeholders on product performance
• Follow up with business solutions team to get the access to applications for developer, getting requirements from SME and all related Artifacts required to start the designs
• Reviewing documentation prepared by developer and get the sign off from process owner and Application owner and data owner.( business Case, PDD and SDD, Test Case, Operational Handbook and Audit document)
• Complete approval flow starting from design, development & deployment is taken care and call scheduled for the application assessment, code review, dev to test code deployment and test to prep with CoE & Controller Team
• Conducting functional / technical review for development completed bots to make sure the development meets the requirements as per PDD and reviewing test case document
• Assigning the developer for the support activity and production support
• Tracking the bots during Hyper Care period
• Project management activity is done through JIRA & Confluence
• Monitoring Jira – Epic and Sub task created for each project for bug tracking, issue tracking and agile project management
• Conducting introduction session about the project and business for the new developer onboarded to team
• Helped developer to gain access to development environment and supporting software required
• As a Developer developed 5 – processes in Blueprism for BNY Information security division
• Implemented Bank-Wide RPA Initiative
• Successfully led a team that implemented RPA across multiple banking processes
• Excellence in Training Development
• Crafted and delivered training for newly implemented RPA systems, driving a positive increase in system adoption among business users
• Project Migration Blueprism to Uipath
• Migrated 80– Bots from Blueprism to UiPath with 14 Member Team within a quarter

• Working with Zillion Technologies as Senior Level – Information Security for a For Client BNYMELLON, Was a part of Global Access management/ Identity Access management team handling User and server administration globally with the help of ticketing tool Service Now
• Working with Tools like HRMS – Peoplesoft(UMT), SAM–Simplified access management), BUMP, Dashboard, Exchange management Console, IPAM
• Manage and monitor systems associated to Identity and Access Management – IAM solutions Provide incident and problem management support
• Performing User Provisioning / De-Provisioning, User administration, Password management and Accounts unlock, Onboarding & Offboarding – In-house and client
• Creation Of User, Service and BOT Account in Active Directory Using Power shell Tool Providing Access to the network folder and server, Windows Server path, Citrix groups etc..
• Create network policies and authorization roles for file access Providing Elevated PC Access
• Creation and management of User mailboxes, Shared mailbox as per the Retention policies using Power shell Tool, Conversion of Shared mailbox to work with Application – POP, IMAP

• Worked as L2 Specialist for a client IKEA, was a part of Global access management team handling user and server administration globally with the help of ticketing tool BMC remedy
• Working with Solution owner and super User in Terms of approval when required for Granting permission or access for Users
• Creation and deletion of users and provision and de-provision of access according to their roles and responsibilities
• Creation and management of User mailboxes, Distribution lists, Functional mailboxes as per the policies
• Installing Software to the computers using IMU tools for the employees
• AD account Creation, Modification and Termination using Windows Power Shell
• Hands on experience on oracle 12c, active directory and user management utility
• Modifying security setups and all other related administration
• Creating VDI – Virtual Desktop Infrastructure) with the help of VMware tools, Windows10 Migration with the help of VMware Sphere
• Creation of shares and maintenance of shares as per policies and standards
• Identity management in various tools like Oracle, IMU, MHS, SAMS,DFP, Ondemand, Gadd, ININ,BlackberryWorks,Cognos,PAP,Qlik,and other applications
• Providing access to the Network Folders and Servers along with Security Groups Creations with the requested level of Access and assisting users in connecting to network drives

• Worked as L1 support engineer for health care account
• Worked on incidents, line item supported with ticketing tools known as ON 24/7 & exchange Administration 2013, O365, AD
• Managed O365 user mailbox & group mailbox
• Troubleshooting outlook, OWA, Active sync and mailbox issue
• Dealing with request for client such as Onboarding/Offboarding, email delegate, share drive access, share folder access, DL and resource account creation etc
• Created login credentials, account management, Password reset, adding business role & responsibility for clients using AD
• Service request creation using ticket tool SIEBEL
• Major client was ECW, ADS, STI, Emdeon office etc