Postman API
Sathya Subramaniam
Software Manual Tester
Erode
Summary
Software testing professional with strong expertise in manual testing methodologies, test case creation, and defect tracking. Skilled in identifying and resolving issues to ensure optimal software performance. Known for collaborative teamwork, adaptability, and delivering high-quality results under changing requirements. Proven ability to ensure software quality and reliability through thorough testing and attention to detail.
Overview
10
10
years of professional experience
Work History
Software Manual Tester
Ssssofsolution.in
Chennai
01.2025 - Current
- Facilitated communication between teams by serving as a liaison between developers, business analysts, and end-users during the entire QA process.
- Maintained up-to-date knowledge on industry trends and best practices, applying this expertise to enhance manual testing processes.
- Streamlined testing process through the creation and maintenance of comprehensive test plans and test cases.
- Increased collaboration between teams by participating in cross-functional meetings to discuss project status and share insights from testing activities.
- Improved software quality by meticulously executing manual tests and identifying defects.
- Reduced software release delays by prioritizing test cases based on risk analysis and business requirements.
- Participated in agile development cycles, attending daily stand-ups and sprint planning sessions to align priorities with team goals.
- Identified critical bugs in early testing phases, helping reduce UAT rework by 25%
Customer Support Executive
Fleetrack.in
Gobichettipalayam
03.2023 - 04.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Managed approximately 150 incoming calls, per day from customers
Client Support Engineer
Tactive Software Pvt Ltd
Erode
09.2022 - 01.2023
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Delivered exceptional client service by offering personalized solutions to meet their specific needs.
- Reduced call-back rates by addressing client concerns thoroughly during initial interactions.
- Monitored system performance metrics to proactively identify potential issues before they impacted customers'' experiences.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Handled approximately 6 incoming support calls daily from diverse clients, ensuring timely resolution and high customer satisfaction
XML Operator
Domex E Data Pvt Ltd
Chennai
04.2016 - 09.2022
- Maintained a comprehensive understanding of XML schemas/DTDs and applied this knowledge to produce consistently well-formatted documents.
- Improved project turnaround time with proficient use of XML editing software, enabling faster completion of assignments.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Corrected, modified and upgraded software to improve performance.
Customer Support Executive
Desicrew Solution Pvt Ltd
Chennai
05.2015 - 03.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Managed approximately 100 incoming calls per day from customers
Education
Master of Computer Applications - Computer Applications Development
Gobi Arts & Science College
Gobichettipalayam, India 04.2001 -
Bachelor of Science - Computer Science
Gobi Arts & Science College
Gobichettipalayam, India 04.2001 -
High Secondary School-12th -
Palaniammal Girls Higher Secondary School
Gobichettipalayam, India 04.2001 -
SSLC-10th -
Palaniammal Girls Higher Secondary School
Gobichettipalayam, India 04.2001 -
Skills
Test case creation
Manual testing
Agile methodology
Bug reporting
Manual test case preparation
Teamwork and collaboration
Time management
Problem-solving
Defect tracking and reporting
Decision-making
Self motivation
Teamwork and positive attitude
Adaptability
Software
GitHUB
MS-OFFICE
Teams
Jira
Timeline
Software Manual Tester
Ssssofsolution.in
01.2025 - Current
Customer Support Executive
Fleetrack.in
03.2023 - 04.2024
Client Support Engineer
Tactive Software Pvt Ltd
09.2022 - 01.2023
XML Operator
Domex E Data Pvt Ltd
04.2016 - 09.2022
Customer Support Executive
Desicrew Solution Pvt Ltd
05.2015 - 03.2016
Master of Computer Applications - Computer Applications Development
Gobi Arts & Science College
04.2001 -
Bachelor of Science - Computer Science
Gobi Arts & Science College
04.2001 -
High Secondary School-12th -
Palaniammal Girls Higher Secondary School
04.2001 -
SSLC-10th -
Palaniammal Girls Higher Secondary School
04.2001 -
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