Savanna Richardson
Cunningham
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and efficiency at The Country Diner and NHC Dickson through exceptional multitasking and compassionate care. My expertise in cash handling and team collaboration, coupled with a commitment to professional development, positions me as a valuable asset to any employer seeking to improve service delivery and patient care.
Overview
6
6
years of professional experience
Work History
Waitress
The Country Diner
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
CNA
NHC Dickson
11.2019 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Documented patient information and care activities in electronic health record.
Cna
Tennessee Quality Care
01.2021 - 01.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Er Admissions
Houston County Hospital
03.2019 - 11.2019
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Participated in ongoing professional development opportunities, staying current on industry best practices in healthcare administration.
Education
Health Science
Houston County High School
Erin, Tn05.2018
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Payment processing
- Service prioritization
- Complex Problem-solving
Timeline
Waitress
The Country Diner
10.2024 - Current
Cna
Tennessee Quality Care
01.2021 - 01.2022
CNA
NHC Dickson
11.2019 - 01.2022
Er Admissions
Houston County Hospital
03.2019 - 11.2019
Health Science
Houston County High School
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