Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Baker

Camden

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Call Center Representative

Walmart
Camden
02.2020 - 10.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed high call volumes while maintaining quality service standards.
  • Documented customer interactions in the tracking system accurately.
  • Escalated complex issues to supervisors for further resolution.
  • Trained new representatives on call handling procedures and systems.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Remote Patient Access Associate/Medical Biller and Coder

Griffey Clinic
Paris
12.2016 - 01.2020
  • Managed patient check-in processes efficiently and accurately.
  • Verified insurance information and obtained necessary authorizations.
  • Assisted patients with scheduling appointments and navigating clinic services.

Call Center Representative

Walmart
Camden
02.2013 - 12.2016
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed high call volumes while maintaining quality service standards.
  • Documented customer interactions in the tracking system accurately.

Education

Health Information Management/Electronic Health Record Specialist/ Certified Medical Biller & Coder - Health Information Management/ Billing & Coding

Tennessee College of Applied Technology
Paris, TN
01.2016 - 12.2016

Skills

  • Customer service
  • Call handling
  • Issue resolution
  • Documentation management
  • Effective communication
  • Quality assurance
  • Verbal and written communication
  • Call center operations
  • Payment processing
  • Training experience
  • Performance monitoring

Timeline

Call Center Representative

Walmart
02.2020 - 10.2025

Remote Patient Access Associate/Medical Biller and Coder

Griffey Clinic
12.2016 - 01.2020

Health Information Management/Electronic Health Record Specialist/ Certified Medical Biller & Coder - Health Information Management/ Billing & Coding

Tennessee College of Applied Technology
01.2016 - 12.2016

Call Center Representative

Walmart
02.2013 - 12.2016
Savannah Baker