Savannah Brantley
Nashville
Summary
A customer service professional with 5+ years of experience delivering premium, personalized service to diverse clientele. Proven ability to build and maintain strong relationships with high-value guests, ensuring their preferences are understood and their experiences exceed expectations. Skilled in guest services, conflict resolution, event hosting, and cross-department coordination, with a reputation for professionalism, discretion, and a warm, engaging approach. Thrives in high-energy environments; aiming to turn the chaos into fuel for the fire inside.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Professional
The Dinerstein Companies
08.2023 - Current
- Managed leasing operations, ensuring seamless tenant onboarding and retention processes.
- Stabilized my first property; a lease-up, in downtown Nashville, within my first year.
- Conducted market research to assess competitive positioning and identify growth opportunities within the portfolio.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
Customer Experience Specialist
The Farmer's Dog
03.2023 - 08.2023
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Had a unique way of being able to create a space over the phone for customers to be able to vocalize their praises or concerns, resulting in stronger customer relationships.
Office Administrator
Total Quality Logistics (TQL)
05.2020 - 03.2023
- First role in the company as a Logistics Account Executive.
- Managed client relationships to ensure high satisfaction and retention rates.
- Developed strategic logistical solutions to optimize supply chain efficiency.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
Sales & Marketing Operations Manager
EndlessPens
03.2018 - 05.2020
- Managed inventory levels, conducting regular audits to maintain accuracy and minimize discrepancies.
- Developed and executed integrated marketing campaigns aligning with business objectives.
- Optimized website content for better search engine ranking and increased organic traffic.
- Developed and implemented warehouse process improvements that enhanced productivity and reduced errors.
- Streamlined office operations by implementing efficient filing and documentation systems.
Kitchen Supervisor
Empamama's
03.2017 - 02.2019
- Handled the responsibilities of: training new hires, inventory, food preparation, rolling the empanadas, cooking, handling the catering orders, customer service, recruiting, opening and closing the kitchen, deep cleaning, and handled everything front of house as well. I worked with her when she was only a food truck, and then helped her transition to brick & mortar.
Kitchen Manager/Chef
Nature's Table Cafe
05.2015 - 01.2018
- I was kitchen manager at two of their locations. I handled creating the full menu specials for the entire week, each week. creating schedules, food ordering, store cleanliness, promotions, scheduling/fulfilling catering events, customer service, building long-lasting customer relationships, keeping store organized, sending out weekly email updates, creating social media content, keeping food costs down, and exceeding monthly sales.
Personal Assistant
Korsko Law Firm
10.2015 - 01.2016
- Coordinated scheduling for management, enhancing operational efficiency and smooth workflow.
Style Specialist
Dillards Department Store
08.2015 - 12.2015
- Developed and implemented style guidelines to enhance customer experience and brand consistency.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided detailed product knowledge to customers, facilitating informed purchasing decisions.
Education
Bachelor's - Communications
Southern New Hampshire University
Online11-2023
Associate - Communications
Hillsborough Community College
Tampa, FL11-2020
Skills
- Six years of marketing experience
- Proficient in digital marketing strategies
- Skilled in Microsoft Office suite
- Strong organizational expertise
- Customer service enhancement
- Extensive sales experience
- Sales strategy management
- Proficient in conflict management
- Managing high-value client relationships
- Event planning and coordination
Accomplishments
Awarded top Leasing Professional in 2024
Certification
- 200 hour Yoga Instructor (Yin/ Hot Hatha/ and Vinyasa Yoga) October 2018 to Present
- Trauma Informed Yoga Practitioner November 2018 to Present
- ServSafe
Languages
Spanish
Elementary
German
Limited Working
English
Native or Bilingual
Timeline
Leasing Professional
The Dinerstein Companies
08.2023 - Current
Customer Experience Specialist
The Farmer's Dog
03.2023 - 08.2023
Office Administrator
Total Quality Logistics (TQL)
05.2020 - 03.2023
Sales & Marketing Operations Manager
EndlessPens
03.2018 - 05.2020
Kitchen Supervisor
Empamama's
03.2017 - 02.2019
Personal Assistant
Korsko Law Firm
10.2015 - 01.2016
Style Specialist
Dillards Department Store
08.2015 - 12.2015
Kitchen Manager/Chef
Nature's Table Cafe
05.2015 - 01.2018
Bachelor's - Communications
Southern New Hampshire University
Associate - Communications
Hillsborough Community College