Savannah Kell
Nashville,TN
Summary
Savannah Kell is an honest, hard-working, passionate service professional. She has experience in both the retail and hospitality industry, showing the ability to thrive under pressure and navigate even the most stressful situations. She prides herself on customer service, treating every customer with the utmost respect while creating a positive, memorable experience that can convert anyone into a lifelong customer. Savannah is also a problem solver, works very well with colleagues, has a can-do attitude and a “never say no” mentality – which makes her a valuable asset to any organization.
Overview
10
10
years of professional experience
Work History
Hospitality Training Director - AGM
Elia Group
11.2025 - Current
- Lead hospitality training and onboarding across all Elia Group properties.
- Oversee daily FOH and BOH operations as Assistant General Manager.
- Develop and implement systems to elevate guest experience and service consistency.
- Coach, mentor, and grow staff to support performance, morale, and operational excellence.
- Ensure alignment of service standards with company vision and brand identity.
General Relations Manager / Director of Membership Services
Toca Madera
09.2023 - 10.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Streamlined communication between departments to support seamless VIP guest coordination.
- Reduced complaints from VIP guests by proactively addressing concerns.
- Regularly reviewed VIP service offerings to stay aligned with industry trends and client preferences.
- Oversaw planning for unique events tailored to high-value clients.
Customer Relations Manager
StyleMe GHD
05.2021 - 09.2023
- Managed onboarding and training for new hires.
- Cross-trained employees to enhance team agility.
- Monitored daily activities and coached team members.
- Resolved customer concerns and supported retention efforts.
- Collected customer feedback to improve processes and service satisfaction.
- Collaborated with Marketing to improve customer support structures company-wide.
Assistant Restaurant General Manager
Arboleda
05.2023 - 09.2023
- Improved customer satisfaction by resolving complaints quickly and professionally.
- Maintained open communication with guests and staff to ensure smooth service operations.
- Implemented cross-training initiatives to increase flexibility and staffing efficiency.
- Ensured compliance with all federal, state, and local hygiene regulations.
- Mentored team members and monitored daily operations to maximize performance.
- Controlled costs to maintain profitable operations.
Assistant General Manager
STK Steakhouse
02.2020 - 04.2021
- Led teams through routine operations and unexpected challenges.
- Improved service consistency and ensured high standards during COVID-19 regulations.
- Addressed guest issues through effective listening and communication.
- Scheduled FOH and BOH teams by forecasting high-volume periods.
- Maintained food safety and sanitation standards.
- Managed vendor deliveries and inventory.
Lead Server / Cocktail Waitress
Toca Madera
09.2019 - 04.2020
- Completed opening and closing duties including securing alcohol and polishing silverware.
- Restocked items and balanced cash drawer during closing.
- Advised guests with food allergies and dietary needs.
- Educated guests on specials and menu offerings.
- Operated POS terminals for orders and billing.
- Enhanced presentation of dishes with garnishes and finishing touches.
- Promoted specials and boosted sales of key menu items.
- Organized team efforts to maximize production and customer satisfaction.
Server
Sumo Maya
01.2019 - 10.2019
- Assisted guests with meal selections and allergy-friendly options.
- Promoted daily specials and profitable menu items.
- Communicated dietary needs and special requests to kitchen staff.
- Recorded orders accurately and collaborated with team members.
Patient Care Coordinator
LaserAway
05.2017 - 11.2018
- Managed calls, emails, social inquiries, and client communications.
- Handled scheduling, preparation, and coordination of client appointments.
- Supported medical procedures including prep and numbing.
- Led consultations, pricing discussions, and sales processes.
- Processed billing and payment transactions.
- Coordinated presentations between physicians and pharmaceutical reps.
Patient Coordinator
Skin Laundry
01.2016 - 05.2017
- Managed appointment scheduling and triage.
- Assisted with procedures including prep and numbing.
- Maintained product knowledge and inventory.
- Welcomed visitors and routed inquiries.
- Maintained office supply inventory.
Education
Master Aesthetician -
Cinta Aveda Institute
San Francisco, CAHigh School Diploma - undefined
Medford High School
Medford, MACommunications
Arizona State University
Tempe, AZSkills
- Multi-Tasker
- Adaptable
- Communicator
- Decision Maker
- Hard-working
- Ability to work under pressure
- Passionate
- Can-do attitude
- Self-Motivator
- Team Player
- Honest
- Trustworthy
- Restaurant
- Retail
- Warehousing Functions
- Customer Relationship Management
- Shipping and Receiving Understanding
- Customer service
- Guest satisfaction tracking
- Strong work ethic
- Team leadership expertise
- Positive and friendly attitude
- Exceptional customer service
Timeline
Hospitality Training Director - AGM
Elia Group
11.2025 - Current
General Relations Manager / Director of Membership Services
Toca Madera
09.2023 - 10.2025
Assistant Restaurant General Manager
Arboleda
05.2023 - 09.2023
Customer Relations Manager
StyleMe GHD
05.2021 - 09.2023
Assistant General Manager
STK Steakhouse
02.2020 - 04.2021
Lead Server / Cocktail Waitress
Toca Madera
09.2019 - 04.2020
Server
Sumo Maya
01.2019 - 10.2019
Patient Care Coordinator
LaserAway
05.2017 - 11.2018
Patient Coordinator
Skin Laundry
01.2016 - 05.2017
High School Diploma - undefined
Medford High School
Communications
Arizona State University
Master Aesthetician -
Cinta Aveda Institute
Personal Information
- Title: Guest Relations Manager
- Gender: Female