Savannah McClung
Somerville
Summary
Creative and dedicated education assistant skilled in classroom management and student support. Committed to fostering a positive learning environment and enhancing student engagement through innovative teaching strategies.
Diligent front desk clerical/medical clerk with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
6
6
years of professional experience
Work History
Education Assistant
Collierville Schools
Collierville, TN
07.2024 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized learning strategies to enhance engagement.
- Collaborated with staff to maintain a positive and inclusive classroom environment.
- Monitored student progress and provided feedback for academic improvement.
- Coordinated educational resources and materials for classroom use.
- Organized and participated in school events to promote community involvement.
- Utilized educational technology tools to support learning objectives effectively.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Supervised students in common areas such as cafeteria, library, and playground.
BDC Service Representative
Mercedes Benz of Collierville
Collierville, TN
02.2021 - 07.2024
- Managed customer inquiries and service requests, ensuring timely and accurate responses.
- Facilitated appointment scheduling, optimizing service department efficiency and resource allocation.
- Developed knowledge of vehicle features to effectively assist customers with product information.
- Trained new staff on CRM systems, enhancing team productivity and customer interaction quality.
- Collaborated with service advisors to streamline communication between departments and improve workflow.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Coordinated warranty claims processing to ensure timely resolution and customer satisfaction.
Front Office Assistant
Gastro One
Germantown, TN
02.2020 - 02.2021
- Managed patient check-in and appointment scheduling processes efficiently.
- Facilitated effective communication between patients and medical staff to enhance service delivery.
- Developed and maintained organized filing systems for patient records and documentation.
- Assisted in billing inquiries, ensuring clarity and accuracy in patient accounts.
- Trained new front office staff on procedures and best practices to promote consistency.
- Implemented improvements in workflow processes, reducing patient wait times significantly.
- Coordinated with insurance providers to verify patient coverage and eligibility seamlessly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Education
High School Diploma -
Houston High School
Germantown, TN05-2007
Skills
- Teacher assistance
- Classroom support
- Creativity and innovation
- Educational support
- Behavior management
- Classroom management
- Classroom preparation and maintenance
- Mentoring students
- Standardized testing
Timeline
Education Assistant
Collierville Schools
07.2024 - Current
BDC Service Representative
Mercedes Benz of Collierville
02.2021 - 07.2024
Front Office Assistant
Gastro One
02.2020 - 02.2021
High School Diploma -
Houston High School