Savannah Schuman

Leadership & Team Management:

· Built and mentored high-performing teams, implementing recruitment, training, performance management, and employee engagement initiatives.

· Fostered a positive and collaborative work environment, recognizing contributions and promoting professional development.

· Resolved employee concerns, conducted performance evaluations, and provided constructive feedback. Established team priorities, maintained schedules, and monitored performance.

Operations & Project Management:

· Oversaw development projects from concept to launch, adhering to deadlines and budgets.

· Implemented efficient project management techniques, increasing team productivity.

· Streamlined internal communication, improving collaboration and decision-making.

· Drove operational excellence by identifying and eliminating process bottlenecks.

· Developed detailed training plans based on broad guidance and direction.

· Established performance goals for employees and provided feedback.

Strategic Planning & Execution:

· Led successful change management initiatives, fostering adaptability and resilience.

· Implemented data-driven decision-making processes, accelerating progress toward objectives.

· Developed comprehensive risk management plans, minimizing disruptions.

· Identified trends and assessed opportunities for process improvement.

· Prepared annual data to determine operational performance metrics.

· Defined and communicated clear targets and objectives.

Customer Relations & Quality Assurance:

· Maintained positive customer relations, addressing concerns and implementing corrective actions.

· Maintained a professional demeanor when handling difficult customers.

Compliance & Resource Management:

· Controlled resources and assets to comply with industry standards and regulations.

· Improved staffing during peak periods by creating schedules and monitoring call-outs.