Savannah Watson
Shelbyville
Summary
Dedicated to delivering exceptional customer service and fostering satisfaction through unmatched support. Expertise in applying customer service practices and identifying innovative solutions to meet diverse customer needs. Strong problem-solving abilities, a commitment to continuous learning, and excellent communication skills enhance the capacity to contribute effectively to team success. Eager to embrace new challenges and drive organizational objectives forward with enthusiasm and dedication.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Donuts
05.2025 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
Data entry/personal assistant
Tereasa Walchshauser
06.2024 - 05.2025
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Provided emotional support and companionship to clients.
- Provided assistance with medication management.
- Helped clients to maintain independence and quality of life.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
Machine design drafter
Jacob's technology
09.2022 - 01.2024
- Collaborated with engineering and architecture staff to determine safe, sturdy construction methods.
- Identified potential operational issues and redesigned products to improve functionality.
- Supported project team in design process to update details of each project.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Reviewed specifications to generate complex details of individual system components.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Modified designs to correct operating deficiencies and reduce production problems.
- Used computer-aided design software to prepare blueprints and schematics.
- Followed strict safety guidelines when producing drawings.
- Utilized AutoCAD and other software to create detailed drawings.
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Created diagrams to illustrate system functionality.
- Drafted and revised CAD drawings to meet client specifications.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
- Sorted and organized files, spreadsheets, and reports.
Lifeguard
City of Shelbyville
05.2021 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Assisted in organizing and implementing recreational activities and programs.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Education
Associate Degree in Business Management - Business Management
Motlow State Community College
Tullahoma, TN05.2024
Skills
- Proficient multitasking
- Clear communication
- Effective team collaboration
- Adaptable learner
- Proficient in computer applications
- Effective cash management
- Customer service proficiency
- Adaptable problem solver
- Effective complaint resolution
- Accurate data entry
- Document organization
- Effective listening
Timeline
Barista
Dunkin' Donuts
05.2025 - Current
Data entry/personal assistant
Tereasa Walchshauser
06.2024 - 05.2025
Machine design drafter
Jacob's technology
09.2022 - 01.2024
Lifeguard
City of Shelbyville
05.2021 - 09.2022
Associate Degree in Business Management - Business Management
Motlow State Community College